User's Manual

Copyright© Hong Kong RFID Ltd. 2018. All rights reserved. Reproduction of any part is strictly prohibited.
15 | P a g e
2.3 Problem Shooting
Possible causes
Solutions
Unstable signal
Interfered by metal objects
Check objects around the tag and
remove metal ones
Low battery
Replace battery
No signal after battery
installation /
replacement
Improper battery installation
Check battery status
Low battery
Replace battery
Reader installed incorrectly
Check installation with EMWF
Reader User Manual
Case damaged
Improper storage / hit by hard
objects
Contact your supplier for
replacement
Contact plate of
battery rusted
Improper storage / affected by
moisture
1) Purchase a new tag;
2) Keep in a dry and airy place.
Part of/whole case
body turns yellow
Improper storage / put under
direct sunlight for a long time
1) Purchase a new tag;
2) Keep in shady, cool and airy place;
3) Avoid direct sunlight.
Cannot purchase
proper battery
--
Contact your supplier
Contact plate of
battery deformed /
floats up
Battery installed incorrectly
1) Refer to Battery Installation;
2) Purchase a new tag.
Sticker falls off
Improper storage / affected by
moisture
1) Purchase a new tag;
2) Keep in dry and airy place.
Reading range
Affected by environmental
conditions, e.g.: ambient
humidity, surrounded by
water-rich/metal objects
1) Avoid water-rich / metal objects;
2) Keep in dry and airy place.
Wrong direction of antenna of
reader
Adjust direction of antenna