User's Manual

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when returned “bad” items are found to have no problems or defects.
2. Items found to be out-of-warranty or not belonging to Mach Speed
Technologies will not be replaced. Instead, they will be returned back to
the customer freight-collect.
3. RMA’s will be shipped back to customer via UPS ground delivery.
Express shipping will be at additional costs to the customer.
4. All RMA’s must be accompanied with a copy of original receipt or
invoice with name, return address and phone number of customer.
Exchanges:
1. Items will not be cross-shipped for any reason.
2. The original receipt or invoice must accompany all exchanges.
3. All exchanges must be shipped freight pre-paid by the customer and
include a pre-paid shipping label for shipment back to the customer.
Furthermore, the customer is expected to insure all items being shipped
back. Mach Speed Technologies is not responsible for any losses or
damages for such equipment.
4. All sales are final. Mach Speed Technologies will not accept any
returns for credit or refund.
Discrepancy & Shipping Damage:
1. For wrong items, missing items, shipping damage, or other
discrepancy; customer should report to RMA department on the day in
which the items were received. Any claims after one business day of
receipt will not be honored.
2. For any shipping damage, customer must file a claim with their
carrier immediately. All items are shipped insured, thus must be
reported for coverage.
3. Customer is responsible for paying any freight charge caused by
refused shipment or unclaimed goods.
4. Mach Speed Technologies will make every reasonable effort to