User's Manual

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misused, physically damaged, or subjected to abnormal working conditions
(including, but not limited to, electrical, fire, and water damage).
THIS WARRANTY DOES NOT GUARANTEE YOU UNINTERRUPTED
SERVICE. REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS
LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF THE
PURCHASER.
To obtain service under this warranty, you must contact our Technical
department at [phone] to obtain an RMA number. Mach Speed
Technologies will only replace or repair products that are sent to us with
an authorized RMA number.
Return Merchandise Authorization (RMA):
1. Customers will be charged additional costs for testing and repackaging
when returned “bad” items are found to have no problems or defects.
2. Items found to be out-of-warranty or not belonging to Mach Speed
Technologies will not be replaced. Instead, they will be returned back to the
customer freight-collect.
3. RMA’s will be shipped back to customer via UPS ground delivery. Express
shipping will be at additional costs to the customer.
4. All RMA’s must be accompanied with a copy of original receipt or invoice with
name, return address and phone number of customer.
Exchanges:
1. Items will not be cross-shipped for any reason.
2. The original receipt or invoice must accompany all exchanges.
3. All exchanges must be shipped freight pre-paid by the customer and
include a pre-paid shipping label for shipment back to the customer.
Furthermore, the customer is expected to insure all items being shipped back.
Mach Speed Technologies is not responsible for any losses or damages for
such equipment.