User's Manual

21
Exchanges:
1. Items will not be cross-shipped for any reason.
2. The original receipt or invoice must accompany all exchanges.
3. All exchanges must be shipped freight pre-paid by the customer and include a
pre-paid shipping label for shipment back to the customer. Furthermore, the
customer is expected to insure all items being shipped back. Mach Speed
Technologies is not responsible for any losses or damages for such equipment.
4. All sales are final. Mach Speed Technologies will not accept any returns for
credit or refund.
Discrepancy & Shipping Damage:
1. For wrong items, missing items, shipping damage, or other discrepancy;
customer should report to RMA department on the day in which the items were
received. Any claims after one business day of receipt will not be honored.
2. For any shipping damage, customer must file a claim with their carrier
immediately. All items are shipped insured, thus must be reported for coverage.
3. Customer is responsible for paying any freight charge caused by refused
shipment or unclaimed goods.