User's Manual

23
6 Troubleshooting
If your phone does not work normally, read the following problems and solutions for
reference. If you still can't solve the problems, consult the seller or service centre.
Problems Reasons Solutions
Use the phone in bad
reception areas such as near the
high buildings or in the
basement where radio wave
can not be transmitted
effectively.
Try to avoid it.
Use the phone in
busy-line period.
Try to avoid it.
Bad
reception
It has something to do
with the distance of the base
stations built by the network
service provider.
Request the network service provider
to provide the map of service areas.
Bad trunk line of networkEcho or
noise
The line of some area is
bad.
Hang up the phone and redial the
number or change the line.
Standby time is related to
the setting of network.
Turn off the phone temporarily in the
areas of poor signal.
The battery needs to be
changed.
Change for a new battery.
Standby
time becomes
short.
In the poor signal areas,
the phone has to consume more
power to search the base
station. It shortens the standby
time.
Move to the areas of good signal or
turn off the phone temporarily.
The phone
can not be turned
on.
The battery is out of
power.
Check the battery level or charge the
battery.
SIM card is damaged. Contact your network service
provider.
SIM card is not well
inserted.
Ensure SIM card is well inserted.
SIM Card
Error
There is filth on the metal
area of SIM card.
Wipe the metal area with a clean
cloth.
SIM card is invalid. Contact your network service
provider.
The phone
can not connect
to network.
Out of GSM service areas Consult the network service provider
about the service areas.