User Manual

PM45 and PM45c User Guide 53
The printout is dark or there is
excessive bleeding on the
media
Try these possible solutions in order:
• Make sure your media > print quality setting is appropriate for
the type of media you are using.
• The darkness might be too high. Decrease the darkness.
• The media sensitivity might be too low. Increase the media
sensitivity.
• The contrast might be too high. Decrease the contrast.
• The printhead pressure may be too high. Decrease the
printhead pressure.
There are dark lines along the
media path
The printhead may be dirty. Clean the printhead.
There are white vertical lines on
the printout
Try these possible solutions in order:
• The printhead may be dirty. Clean the printhead.
• There may be missing dots on the printhead. Replace the
printhead.
Part of a dotted line is missing The printhead may be failing. Replace the printhead.
The inner edge of the printout
is missing
Try these possible solutions in order:
• The media may not be properly installed or aligned. Reload
the media.
• The media margin or X-start parameter may be set too low.
Increase the setting.
The content on the printout is
compressed
The print speed may be too high. Lower the print speed or adjust
the printhead pressure.
Nothing shows up on the
thermal transfer printout.
The ink-coated side of the ribbon may not be facing the media.
Reload the ribbon.
The ribbon breaks Try these possible solutions in order:
• Make sure your media setting is appropriate for the type of
media you are using.
• Make sure that the ribbon is fitted correctly. Reload the
ribbon.
The ribbon wrinkles Try these possible solutions in order:
• The ribbon tension bar may not be adjusted correctly. Adjust
by turning the tension bar screw clockwise to move the bar
lower and decrease the tension. Turn the tension bar screw
counterclockwise to move the bar upper and increase the
tension.
• It is possible that the ribbon was not loaded correctly, check
the Ribbon and load correctly.
• You may need to adjust the media edge guide.
• Incorrect or uneven printhead pressure, adjust Printhead
Pressure and Toggle Position.
The printer is connected to the
PC using a virtual COM port
and printing stops. There are
no errors.
Make sure that bidirectional support is disabled. From the printer
properties dialog box, click the Ports tab, and then clear the
Enable bidirectional support check box.
The printer is connected to a
serial port on the PC but the
printer is not working.
Try these possible solutions:
• Make sure the serial port settings are configured correctly.
• Make sure the serial cable pinouts are correct and that the
cable is not damaged.
• If you have the Windows driver for an RS-232 printer installed
on your PC, uninstall the driver.
Problem Possible Solution