User Manual
Table Of Contents
- PM45 and PM45c
- Customer Support
- Get Started
- Set Up the Printer
- Connect the Printer
- Configure the Printer
- Printer Configuration Menus
- Configure the Printer from the Web Page
- Configure the Printer with PrintSet 5 or Print Set MC
- Configure the Printer with Programming Commands
- Change Background Image for the Ready Screen
- Printer Profiles
- Save a Printer Profile from the Web Page
- Load a Printer Profile from the Web Page
- Save a Printer Profile from the Main Menu
- Load a Printer Profile from the Main Menu
- Load a Printer Profile Using Programming Commands
- Install a Configuration File from a USB Storage Device
- Export a Configuration File to a USB Storage Device
- Quick Choice Menu (Shortcuts)
- Customize the Printer Web Page
- Troubleshooting
- Maintenance
- Product Specifications
- Default Settings
- Print Labels with INPrint
- Accessories and Options
52 PM45 and PM45c User Guide
Troubleshoot Printer Problems and Find Solutions
Use this section to find possible solutions to printer problems.
Print Problems
Printhead Too Hot The printhead is overheated and needs to cool down. Wait for printing to
resume automatically.
Printhead Not
Detected
The printer is not detecting the printhead. Check to make sure the printhead
is installed and that the printhead cable is firmly connected to the printhead.
Faulty Dot The printhead has reached the number of faulty dots set in the Faulty Dots
setting in Maintenance Alerts. You may need to replace the printhead.
Replace Printhead The printer has reached a limit set in the Replace Printhead setting in
Maintenance Alerts for the amount of media to print before replacing the
printhead. Replace the printhead.
No RFID tag found The printer cannot find an RFID tag.
RFID Not installed You are attempting to write to a tag, but the printer does not support RFID.
You must install the RFID module in the printer to be able to write to RFID
tags.
Clean Printhead The printer has reached a limit set in the Clean Printhead setting in
Maintenance Alerts for the amount of media to print before cleaning the
printhead. Clean the printhead.
Upgrading Firmware The printer is going to start upgrading the firmware. Do not try to send
anything to the printer.
Printer is Rebooting The printer is going to restart. Wait until the printer is ready before
attempting to communicate with it.
Started The printer is in the process of starting up.
Error Alert Solution
Problem Possible Solution
The printout is weak Try these possible solutions in order:
• Make sure that your media > print quality setting is
appropriate for the type of media you are using.
• The contrast may be too low. Increase the contrast.
• The printhead pressure may be too low. Increase the
printhead pressure.
• Replace the printhead.
The printout is weaker on one
side
Adjust the printhead balance.
There are weak spots on the
printout.
Try these possible solutions in order:
• There may be foreign particles on the media. Clean or replace
the media.
• Make sure that your media and ribbon are compatible.
• Make sure that you are using high quality media and ribbon.
• The contrast may be too low. Increase the contrast.