User Manual

CHAPTER
5
PC43K User Guide 35
TROUBLESHOOTING
Error Alerts and Solutions
Use this table to understand and troubleshoot some common error alerts you may
receive and how to fix them.
Note: For printer and tablet related troubleshooting procedures, refer to the PC43d User
Guide and ScanPal EDA71 User Guide, respectively.
Error Alert Solution
Printhead Lifted Lower the printhead.
Out of Media Load media in the printer.
Media Low The diameter of the remaining roll of media is lower than the specified
value in the Media Low Diameter setting. Replace the media.
Label Stop Sensor
(LSS) detects no label
Load media in printer.
PC43K-FW Update
isn’t responding
To close the app and start again, tap Close App,
or tap Wait.
There is no connected
USB device
Try these possible solutions in order.
The AC power connection to the kiosk might be loose or removed.
Check for loose connection.
Make sure the printer switch is turned on.