User manual

4 - 9
Other Model Scanners
For Honeywell models that do not begin with IS or MS and legacy Hand Held Products models:
Symptoms Possible Causes Solution
ReM client agent cannot
connect to the scanner.
Scanner firmware version
must be 1.335.1.22 or later.
Update the scanner’s firmware.
ReMService.exe is not run-
ning. This service provides
device connection and dis-
connection services and is
needed to support the ReM
client agent.
On the client, click Control
Panel>Administrative Tools>Ser-
vices. Verify that ReMService is run-
ning and set to start automatically. If
the service is stopped, right-click on it
then click Start. To change the Startup
Type, right-click then select Properties.
Verify that the client agent log file is
receiving information from ReMService
by opening the log file
...\Program Files\JPOSScanner\
log\broadcast.log. The broad-
cast.log should be updated at least
every two minutes. (For IS and MS
models only, the decode.log file should
also be receiving bar code data. How-
ever, for other Honeywell models
decode.log will remain empty.)
The Honeywell Device Man-
agement (DM) agent cannot
communicate with the scan-
ner.
On the client, open ...\Program
Files\Honeywell\HHIDMAgent and run
refresh.bat.
The return code should be zero and
hhiLocalLogFile.txt should contain the
scanner information. You can also try
exmGET.bat, exmSET.bat, and
FlashFirmware.bat (refer to HHI DMA
Instructions.txt for more information).
Scanner is sending heart-
beat information to broad-
cast.log but not broadcast
data.
The file responsible for giv-
ing broadcast information for
(non-IS and non-MS) scan-
ners is CommDrv-
Driver.exe. This file must be
located in the Windows
folder (e.g., C:\Windows).
Sometimes this problem
occurs because the operat-
ing system is preventing
ComDrvDriver.exe from
running even if each file is
copied to the proper location.
On the client, go to the Windows folder
and try to execute
CommDrvDriver.exe.
Open the Task Manager and verify that
CommDrvDriver is running.
If the driver is not running, copy
CommDrvDriver.exe to ...\Program
Files\Honeywell\HHIDMAgent\ and try
to execute it from that location. If it is
still not running, uninstall and re-install
the ReM client agent.