User manual

4 - 7
IS or MS Model Scanners
For Honeywell and legacy Metrologic scanner models beginning with IS or MS:
The ReM client agent runs
correctly until you remove
the scanner and connect
another scanner with the
same model number.
The client agent should con-
tinue to work properly with
two scanners of the same
model that are licensed for
use with ReM. The newly
attached scanner may not be
configured for Remote Mas-
terMind (see page 3-29).
Enable Remote MasterMind for that
scanner by downloading the appropri-
ate configuration information or license
file if required.
If you see information for the new scan-
ner in ...\JPOSScanner\log\
broadcast.log, the scanner is working.
Find the scanner again in the ReM web
interface by clicking the Find button on
the Find page. If your log file shows a
“Disconnected” status, wait for at least 2
minutes to allow the client agent to
reclaim the scanner.
Symptoms Possible Causes Solution
ReM cannot connect to the
scanner.
Port 10089 is blocked. Turn off Windows Firewall or add an
exception for port 10089 (see page 2-
21).
The scanner is not config-
ured properly.
Use MetroSet2 or an existing known
configuration file (.mst) to reset the
scanner. (Scanning the Recall Defaults
bar code is not enough.)
ReM is not turned on in the
scanner, which requires a
license.
Without a proper license, the
scanner will not send broad-
cast and heartbeat informa-
tion to the client agent log file
(...\JPOSScanner\
log\broadcast.log).
Download the appropriate license to
activate ReM in your scanner (see page
2-7).
ReM is not enabled. Download the appropriate license to
enable ReM in your scanner (see page
2-7).
Symptoms Possible Causes Solution