User manual

4 - 5
ReM cannot connect to the
scanner.
The client and server are not
communicating. This may
be caused by network secu-
rity or your firewall.
Trying pinging the client from the server.
Turn off Windows Firewall or add excep-
tions for ports 9992, 9993 and 10088
(see page 2-21).
The scanner was installed
with the wrong interface or
has been reset to a different
interface.
For example, if you have an
MS7820 connected by USB
and scan the “Recall
Defaults” bar code, the scan-
ner resets to an RS232 inter-
face.
Reconfigure the scanner for the correct
interface, USB IBM (full speed) or
RS232 (see page A-1).
The scanner is not config-
ured properly.
Reconfigure the scanner. Scanning the
Recall Defaults bar code may not be
enough (see page A-1).
The scanner’s firmware does
not support ReM.
Update the firmware when installing
ReM on the client.
The wrong version of Java is
installed on the client.
Install Java 5.x or 6.x on the client.
The ReM interface cannot
find the scanner or displays
the scanner with a “Discon-
nected” status.
ReM client agent
(ReMWebMBean.exe) is not
running.
Check the scanner status on the client
and try restarting the client agent (see
page 3-28).
Or, click Control Panel>Administra-
tive Tools>Services. Verify that Hon-
eywell Remote MasterMind -
Standalone MBean is running and set
to start automatically. If the service is
stopped, right-click on it then click
Start. To change the Startup Type,
right-click then select Properties.
You have installed the ReM
client agent using the Filter
Driver on RS232 or USB
Serial port. The MBean
starts but does not receive
broadcast/heartbeat data
and the status displays “Dis-
connected”, or broadcast
data is corrupted.
The scanner’s baud rate is
not set to 9600.
Set the scanner’s baud rate to 9600 and
8 bit, no parity, 1 stop bit. ReM does
not support other configurations.
Symptoms Possible Causes Solution