User manual

4 - 3
ReM Client Agent
The “... in Progress” anima-
tion is not displayed when
performing an operation on
the Find, Update, Configure,
or Licensing pages.
Your browser is not set to
play animations.
In Internet Explorer, click Tools>Inter-
net Options>Advanced. Scroll down
until the Multimedia options display and
click the Play animations in web
pages box.
Changes to the Locations file
are not reflected on the Find
page, even after you click
Refresh.
You have changed the origi-
nal source file, not the file
that was uploaded to the
...\Tomcat 6.0 directory on
the server.
Either edit the Locations file in the
Tomcat directory or use the Admin Set-
tings page to upload your revised file
(see page 3-4).
You cannot flash Co-Proces-
sor Main on MS7580 device.
For MS7580, Co-Processor
Boot firmware must be
flashed with the same firm-
ware file used to flash Co-
Processor Main firmware.
Flash Co-Processor Boot first, then
flash Co-Processor Main.
After a daylight saving time
shift, scheduled ReM opera-
tions run one hour early or
late even though Windows
Server 2008 is set to “Auto-
matically adjust clock for
daylight savings changes.”
Or...
The Scheduler is not working
as per the system clock.
Beginning in 2007, daylight
saving time in the United
States and Canada was
changed to start three weeks
earlier and end one week
later. Your version of Win-
dows Server 2008 is not
adjusting for this change.
The task bar clock may even
display the correct time, but
the internal time used by the
operating system is off by
one hour.
Download the December 2008 cumu-
lative time zone update for Microsoft
Windows operating systems
(KB970653) from
support.microsoft.com/kb/970653.
(This update replaces update 955839.)
Running the express update on the
Windows Update web site will not install
the needed patch.
Download the latest Daylight Savings
patch(es) from Microsoft.
Symptoms Possible Causes Solution
Client agent will not install in
Windows 2000.
For Windows 2000, ReM
requires Windows Installer
3.2.xxx (or later) and Win-
dows 2000 Service Pack 4.
Download and install Windows Installer
3.2.xxx and Windows 2000 SP4 from
Microsoft.com.
Symptoms Possible Causes Solution