User manual

4 - 2
An upload operation is fin-
ished successfully but the
file is not transferred to the
web server.
Or...
A file transfer fails.
Or...
The ReM Scheduler does
not work.
ReMScheduler.exe is not
running.
On the server, click Control
Panel>Administrative Tools>
Services. Verify that the Honeywell
Remote MasterMind - Web Scheduler
service is running and set to start auto-
matically. If the Scheduler service is
stopped, right-click on it then click
Start. To change the Startup Type,
right-click, then select Properties.
You can also start the Scheduler by
clicking Start>All Programs>Honey-
well>Remote MasterMind>Start
Scheduler.
Using a text editor, open ...\Tomcat
6.0\scheduler\ReMScheduler
Service.log and check for errors.
Ensure that the Java bin folder is in the
Path (see page 4-1).
Windows Firewall is block-
ing ReM.
Turn off Windows Firewall or add excep-
tions for ports 9992 on the client and
9993 on the server (see page 2-20).
Locations are not reflected
correctly on the Find page.
Changes made to location
information on the Admin
Settings page are not auto-
matically applied to the Find
page to protect your previous
results.
Click the Reset button on the Find
page.
File name is incorrect on the
Update or Configure page.
File name changes on the
Admin Settings page are not
automatically displayed on
the Update and Configure
pages to protect your previ-
ous results.
Click the Refresh button on the Update
or Configure page.
New Find results are not dis-
played on the Update, Con-
figure, Statistics, Monitor, or
Licensing page, and the
Refresh button is red.
Enable Automatic Refresh
is turned off on the Admin
Settings page (
see page 3-
6).
This feature protects
operations in progress on a
page as well as the results of
previous operations.
Click the Refresh button on the Update,
Configure, Statistics, Monitor, or Licens-
ing page.
Symptoms Possible Causes Solution