User manual

4 - 1
4
Troubleshooting
The following troubleshooting guide is for reference purposes only. Contact a customer service repre-
sentative or technical support representative for assistance. See page 5-1 for contact information.
ReM Web Interface
Symptoms Possible Causes Solution
When you try to access the
ReM web interface, the mes-
sage “Page Cannot Be Dis-
played” appears in your
browser.
Apache Tomcat is not run-
ning.
Verify that Apache Tomcat is running on
the web server before you start ReM.
(The Tomcat icon should display in the
system tray.)
The Tomcat service is fail-
ing to load because of a bug
Apache Tomcat has with
JRE1.6.
Add %JAVA_HOME%\bin to the PATH
environment variable (Control
Panel>System>Advanced>Environ-
ment Variables).
Or, copy the file C:\Program
Files\Java\...\bin\mscvr71.dll to
C:\Program Files\Apache Software
Foundation\Tomcat 6.0\bin\.
The ReM servlet is not run-
ning.
Use the Apache Tomcat Manager to
start the ReM servlet (Start>All Pro-
grams>Apache Tomcat 6.0>Tomcat
Manager). The default user name and
password for Tomcat Manager are
admin and password .
The wrong version of Java is
installed. Both the ReM web
interface and the client agent
require Java 5.x or 6.x.
Older versions of Java will
not work.
Install Java 5.x or 6.x.
Microsoft Internet Explorer
®
is displaying only half of the
ReM web interface.
You may be using an older
browser. (Internet Explorer
8 is the preferred browser for
ReM.)
Click the Compatibility View button,
which should be displayed to the right of
the Internet Explorer address bar, or
click Tools then Compatibility View.
You cannot access the ReM
web interface from a remote
computer.
Port 8080 is blocked on the
server.
Open port 8080 on the server (see
page 2-20).