Spec Sheet

Honeywell Repair Services

www.honeywellaidc.com 4

Wear & Tear Program

Economical Repair Alternative

For business environments where accidental damage is unlikely, the Wear & Tear

Program protects your devices against manufacturing defects and component-

part failures. You’ll also beneﬁt from committed turnaround times and the cost

savings of locked-in pricing for the length of your agreement.

Service Overview

• Uplifts warranty and provides coverage for reasonable wear and tear and

hardware manufacturing defects.

• Locked-in pricing for coverage for up to three years from the initial

hardware purchase.

• Telephone-based technical support.

• Access to the Honeywell Scanning & Mobility online Technical Support Portal

for the latest product and application support information.

• Online Return Authorization Requests with 24/7 access to online service

history reports.

• Depot service includes free preventive maintenance, installation of the latest

engineering updates and re-loading of the current factory software (or your

preferred version).

Additional Services

Onsite Service for Select Fixed Printers

For Honeywell Scanning & Mobility ﬁxed printers, you can choose from second-

business-day or next-business-day on-site repair service options. Preventive

maintenance is also available.

Flat Rate Repair

For out-of-warranty devices not covered by a Honeywell Repair Services service

contract, our Flat Rate incident repair provides a guaranteed price regardless

of repair type. Flat Rate Repair pricing eliminates the need to get estimates and

avoids the lengthy approval process associated with time and materials repairs.

Turnaround times under this program are 15 days or best effort.

Service for Retired Honeywell Scanning and Mobility Products

Honeywell targets support for a three-year period after product retirement.

Honeywell manages part availability or obsolescence to provide product support

for as long as commercially feasible.

Support Procedures

For 24/7 support information,

answers to common questions, or

to request technical support, please

at www.hsmsupportportal.com and

then access the knowledge database

located under Articles.