Owner's Manual
Frequently Asked Questions
There is an
alert
that
says Wi-Fi Signal Lost.
What
does
that
mean?
The Wi-Fi
signal
to
the
thermostat
has been lost.
Wait
for
the
thermostat
to
reconnect
or
select a
new network
within
the
Honeywell
Home
app
configuration
menu.
If
the
thermostat
is
unable
to
reconnect, you
will
need
to
troubleshoot
the
router
to
determine
the
cause.
Why
is
the
thermostat
showing up
as
offline (strike-through Wi-Fi icon) on top
of
right corner
of
thermostat
display?
If
the
thermostat
displays
a
strike-through
Wi-Fi
icon
on
its screen
or
shows
up
as
offline
on
the
Honeywell
Home
app,
it
has
lost
connection
to
the
network.
Make
sure
the
router
is powered
and
broadcasting. The home's Wi-Fi network
may
need
to
be reset by power
cycling
the
router.
Consult
the
router's
instruction
manual
for
directions
on
power cycling. When
the
network has been
restored,
the
thermostat
will
automatically
reconnect.
An activation
email
hasn't been received.
An
email
will
be
sent
from
connected-Home@alarmnet.com.
An
activation
email
is needed
to
complete
the
account
setup.
If
an
activation
email
is
not
received
after
five
minutes,
check
the
Spam
folder
of
the
email
account.
If
you
do
not
find
it
in
the
Spam
folder,
click
on
the
Resend
button
and
the
activation
email
will
be
resent.
If
you
still
do
not
receive
your
activation
email, please
contact
the
Technical
Support
team
at
1-800-633-3991
for
help.
Regulatory information
FCC REGULATIONS
§
15
.
19
(a)(3)
This device
complies
with
part
15
of
the
FCC
Rules.
Operation is
subject
to
the
following
two
conditions:
1 This device
may
not
cause
harmful
interference,
and
2 This device
must
accept
any
interference received,
including
interference
that
may
cause undesired
operation.
IC REGULATIONS
RSS-GEN
This device
complies
with
Industry
Canada's license-
exempt
RSSs.
Operation is
subject
to
the
following
two
conditions:
1 This device
may
not
cause
interference; and
23
2 This device
must
accept
any
interference.
including
interference
that
may
cause undesired operation
of
the
device.
FCC Warning (Part 1
5.
21)
(USA only)
Changes
or
modifications
not
expressly approved
by
the
party
responsible
for
compliance
could
void
the
user's
authority
to
operate
the
equipment.
FCC -
47
CFR §
15
.
10
5 Cb)
See
https:/
/customer.honeywell.com/en-US/support/
residential/codes-and-standards/FCC15105/Pages/
default.aspx
for
additional
FCC
information
for
this
product.