Brochure

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PRODUCTS BUSINESSES
WARRANTY POLICY
Resideo warrants the products in this catalog (except those parts designated on Resideo's price lists as not covered by this warranty) to be free from defects due to workmanship or
materials, under normal use and service, for the following warranty periods.
Eighty-four (84) months from date of installation
• TK300 Series expansion tanks, TX-5 and TX-12 tanks
with date codes 1901 or later.
Sixty (60) months from date of installation (Trade
thermostats only)
• Prestige® IAQ, Wi-Fi 9000, VisionPRO® models, all
round models, T1 models, T4 models, T6 models, T10
models, M5 models, FocusPRO® models, PRO 4000,
PRO 3000, LineVoltPRO™
• Air Cleaners, Humidifiers, Ventilators, Ultraviolet
Treatment, Indoor Air Quality, and Zoning products,
excluding replacement maintenance parts
• AquaPUMP circulating pump
• HP Hydronic Panels
• C7189R RedLINK Wireless Indoor Air Sensor
• R7284U1004
• Smart Home security products & C1 + C2 cameras
Thirty-six (36) months from date of installation (Trade
thermostats only)
• AUBE branded thermostats, timers, and switches,
Econnect
• Glowfly Q3200
Twenty-four (24) months from date of installation
• PRO 2000 and PRO 1000 thermostats
• Other indoor air quality and zoning products with a
date code of 0452 or earlier, unless otherwise specified
• AQ2000 Aquatrol panels and AQ1000 thermostats
• RedLINK Entry/Exit Remote
• RedLINK Vent Boost Remote
• Q4100
• R8184 and R8182
Twelve (12) months from date of installation
• Water Solutions products
• RedLINK Wireless Outdoor Air Sensor
• RedLINK Portable Comfort Control
• RedLINK Internet Gateway
The warranty period for all other products is twelve (12)
months from date of installation.
If a product is defective due to workmanship or materials, is removed within the applicable warranty period, and is returned to Resideo in accordance with the procedure described below,
Resideo will, at its option, either repair, replace or credit the customer for the purchase price of the product, in accordance with the procedure described below. This warranty extends only
to persons or organizations who purchase products in this catalog for resale.
The expressed warranty above constitutes the entire warranty of Resideo with respect to the products in this catalog and IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL RESIDEO BE RESPONSIBLE FOR
ANY CONSEQUENTIAL DAMAGES OF ANY NATURE WHATSOEVER.
INSTRUCTIONS—INSTALLING OR SERVICING
CONTRACTOR OR DEALER
When replacing a product under warranty, including those
products furnished on original heating and/or cooling
equipment, you should rely on your local Resideo
Wholesaler or Distributor for prompt and efficient product
replacement service.
No warranty claim for product replacement or credit will be
honored by Resideo without a completed return
authorization form or a manual return authorization form
issued by Resideo Customer Care.
INSTRUCTIONS—WHOLESALER OR
DISTRIBUTOR
The following will apply to the return of any product to
Resideo under this warranty, and are:
(i) identified with a Return Authorization Form
(obtained from the B2B website at
Customer.Resideo.com);
(ii) display the Return Authorization Form number
and return address label on the outside of the
return carton. Make sure a copy of the form is
enclosed in the return carton;
(iii) packed separately from other returns and
protected from shipping damage;
(iv) have certification by the installer or servicing
dealer that the product was removed, due to
failure, within the applicable warranty period;
(v) are received transportation pre-paid at the
facility listed on the shipping and/or packing slip;
(vi) and are found by Resideo’s inspection to be
defective in workmanship or materials under
normal use and service will be handled in
accordance with one of the two following
procedures, as specified by the customer making
the return.
1. CREDIT PROCEDURE. Resideo will issue credit,
at Resideo’s lowest wholesaler net price in effect at
the time of the return (as set forth on Resideo’s
then current price sheet) or at the actual invoice
amount if a copy of that invoice is attached to the
packing list. (Replacement Exchange Products will
be at Resideo’s lowest replacement exchange net
price in effect at the time of such return, as shown
on Resideo’s then current price sheet.) Resideo
reserves the right to disallow this credit option in
cases of warranty abuse.
2. REPLACEMENT PROCEDURE. Warranty
replacement procedure must be used for in-
warranty emergency replacement orders.
Customer will not be credited for items not
meeting warranty criteria as outlined by policy.
Please return the defective item to the address
listed on the return authorization form.
The warranty will not be honored if:
(i) product is damaged or missing parts or
accessory items including batteries.
(ii) product exhibits evidence of field
misapplications.
Final disposition of any warranty claim will be determined
solely by Resideo. If inspection by Resideo does not
disclose any defect covered by the warranty, the product
will be returned or scrapped as instructed by the customer
and Resideo’s regular service charges will apply. Products
returned to the customer may be sent shipping charges
collect.
If you have any questions relative to product returns to
Resideo, contact your Customer Care Representative:
Resideo Technologies, Inc. and its Affiliates
Customer Care MN10-131A
1985 Douglas Drive
Golden Valley, MN 55422
1-888-793-8193