User's Manual

T-7
Troubleshooting
• If your computer is connected to a PBX, consult the PBX maintenance staff or its
service company. If the electric characteristics of your PBX are different from
those of a regular analog line, the modem will not function properly. If you
connect the modem to a digital PBX, both the modem and the PBX may be
damaged.
Question: Why is the access speed so slow?
• Close the applications currently opened.
• Try to connect another ISP (Internet Service Provider), or try to connect in some
other time.
Question: Why can't I access the wired LAN?
• Confirm the cable is properly connected to the LAN jack and the network hub.
• Confirm the network configuration is appropriate.
• Confirm the LAN driver is enabled in System Properties dialog box. Click
Hardware tab; then Device Manager. Double-click Network adapters, then, Sis
900-Based PCI Fast Ethernet Adapter,andinGeneral tab, confirm Use this
device(enable) is selected in Device usage.
• Confirm the user name or the password is correct.
Question: How can I detect the MAC address?
• Follow the instructions below:
1. Click start – Programs (Windows 2000) or All Programs (Windows XP
Professional) – Accessories – Command Prompt.
2. Type ipconfig/all; then, press Enter. The information about IP
appears.
3. See the numbers of Physical Address in Ethernet adapter Wireless Network
Connections section.
4. Type exit; then, press Enter
Question: Why can't I detect the access point on my computer? (for
wireless LAN communication)
• Confirm the access point is powered on.
• Restart your computer.
• Confirm your computer is enabled for the wireless LAN.