User's Manual
98
Consumer Information
The screen brightness or image colors change, or bright colors appear pale.
• If power-saving mode is on, these may be adjusted automatically to save battery power. For normal appearance, turn the
power-saving mode o (see page 29).
Some pixels on either the upper or lower screen are always dark or lit.
• Due to the characteristics of liquid crystal displays, a small number of pixels may not illuminate, or may always stay lit. This is
normal and not considered a defect unless the number of pixels that don’t function normally increase over time.
The brightness or color between the upper and lower screens seems dierent.
• The specications of the upper and lower screens are dierent so the appearance of images may be dierent. This is normal
and is not considered a defect.
The Download Play feature doesn’t work.
• Make sure this feature is not restricted by Parental Controls, either with Software Ratings restrictions or with Download Play
restrictions. If this is the case, you can either enter a PIN to temporarily turn o Parental Controls, or you can recongure
Parental Controls. See Parental Controls in System Settings for more information (page 62).
The system is not counting step numbers accurately.
• If your system is open, it cannot count steps. Steps are only counted when both the power is on and the system is closed.
• If you carry your Nintendo 3DS system in a bag that is not closely connected to your body, or you dangle it by a strap or case as
you walk, it cannot accurately count your steps. The step numbers will be counted more accurately if you carry your system in a
bag connected to your waist (such as a hip pouch).
• If you play a Nintendo DS or Nintendo DSi software title for long periods of time without exiting, the system can only save up to
seven days of information. Intermittently save your progress and exit the software to accurately count steps when using this
type of software. See page 58 for more information on the step counting feature.
The system suddenly enters Sleep Mode.
Check for and remove the following possible external causes:
• A strong external magnetic force, such as from an audio speaker, can cause the system to go into Sleep Mode.
• The Nintendo 3DS system may go into Sleep Mode if it is stacked up with other systems in the Nintendo DS
product line.
Wireless communication doesn’t work or works inconsistently.
• Check the signal strength icon. If it appears as
or
, move closer to your communications partner or to your wire-
less access point.
• External causes, such as cell phones, computers, microwaves, or even physical barriers, can interfere with wireless communica-
tions. Check for these conditions and either remove them or move to a dierent location.
I forgot my PIN and answer to the secret question for Parental Controls
• Please review the section on Parental Controls for more information on retrieving this information (see page 77).
Troubleshooting