User's Manual

Troubleshoot synchronization issues
Following is a list of symptoms that might indicate synchronization issues:
Here is a list of tips to help you troubleshoot synchronization issues:
frequent intervals. During periods of low mail volume, schedule
s
y
nchronization as items arrive.
NOTE:
The device power-down timer is reset each time you synchronize. If you schedule a synchronization interval that is smaller than the time
interval set for the device to automatically power down, the device never turns off to save battery power.
●
N
o ActiveS
y
nc tone pla
y
s (or a
g
ra
y
icon displa
y
s), and there is no activit
y
in the
Microsoft ActiveS
y
nc
window on
y
our computer.
●
ActiveSync tone plays, and the ActiveSync icon on your computer changes to a swirling green icon. The
Retrieving settings
message displays on your
com
p
uter, but the ActiveS
y
nc connection dro
p
s
p
rior to establishin
g
the
p
artnershi
p
.
●
ActiveS
y
nc is searchin
g
for a connection but cannot establish one.
(
The
g
reen icon on
y
our com
p
uter continues to s
p
in.
)
●
Synchronization has been established between your HP iPAQ and computer but connection has dropped. (The green icon on your computer stops spinning
and
g
ra
y
s out.
)
●
The firewall or other network
p
rotection software messa
g
e box is dis
p
la
y
ed when ActiveS
y
nc tries to access the network or Internet.
●
WMDC does not launch even after installation.
●
Check the OS on your computer before you begin synchronizing information between your HP iPAQ and computer. The synchronization method varies
dependin
g
on the OS runnin
g
on the computer.
NOTE:
HP does not guarantee the accurate functionality of any third party applications with Windows Vista.
●
(Firewall software, such as Sygate Personal Firewall, TrendMicro PC-cillin Internet Security 2005, Norton Personal Firewall, McAfee Personal Firewall, or
Zone Alarm Security Suite might block synchronization.) Refer to the documentation that came with your firewall program to determine how to add
ActiveSync 4.5 or WMDC 6.1 to the program's exception list. To further troubleshoot a firewall application, visit:
If you are running ActiveSync 4.5 or WMDC 6.1 and personal firewall software on your computer, please add ActiveSync 4.5 or WMDC 6.1 to the firewall
p
ro
g
ram's exce
p
tion list.