Installation Guide

13
Homewerks.com
TROUBLESHOOTING (Continued)
PROBLEM POSSIBLE CAUSE SOLUTION
The BLUETOOTH
®
device
will not pair with the fan.
Another device is already paired.
Make sure BLUETOOTH
®
signal is turned off on
other devices.
The switch will not power up.
There is a wiring issue at the switch, or the power
is not turned on at the fuse box or circuit breaker.
Check the wiring diagram on page 5 and conrm
wiring is correct. Verify the power is turned on.
The switch has power, but
the fan does not.
The grille is not receiving a signal from the switch.
Turn off power. Disconnect the grille for 5 seconds,
then reconnect the grille and test. Repeat as
necessary.
Long press the ( ) button for 8 seconds to
enable the switch pairing process.
The speaker and the smart device are not
connected to the same Wi-Fi network.
Ensure your smart device is connected to the
same Wi-Fi network that the speaker was
congured to.
Neutral wire connection from the switch to the fan
is not engaging.
Run a dedicated neutral wire from the switch to the
fan. Consult an electrician if necessary.
The wall switch does not
work with the bath fan.
Wall switch is not paired to the bath fan.
Press the ( ) button on the wall switch for 5
seconds to initiate the switch pairing process.
The Homewerks fan
cannot be discovered by
the Homewerks Connect
app.
The fan is not in set-up mode.
Long press the ( ) button on the LED wall switch
for 5 seconds to enter set-up mode. The bath fan
speaker will say “Now in set-up mode”. Follow the
steps in the Pairing your Alexa Bath Fan to the
Homewerks Connect App section on page 9.
The fan and the mobile device are not connected
to the same Wi-Fi network.
Ensure that your mobile device is connected to the
same Wi-Fi network that the fan was congured on.
Alexa is not responding to
your commands.
The microphone on the bath fan is muted.
If the red LED indicator is illuminated on the fan,
the microphone is muted. Press the ( ) button on
the wall switch to unmute the microphone. The red
LED indicator on the fan will turn off.
The bath fan may have lost the Wi-Fi signal or the
bath fan is not paired to your Amazon account or to
the Homewerks Connect app.
Follow all of the steps in the Pairing your Alexa
Bath Fan to the Homewerks Connect App section
on page 9.
The Amazon Alexa and Homewerks Connect apps
are logged into different accounts.
Sign out of the Amazon Alexa and Homewerks
Connect apps. Sign into each again using the
same account.
You are installing two or more SmartVent bath fans
at the same time.
Fully power down both fans by long pressing the
power button on the wall switch. Once both units
are powered down, close the Homewerks Connect
app and take the following steps:
• Long press the ( ) button on the rst bath fan
until you hear a click.
• Long press the ( ) button for 8 seconds to initiate
the pairing process of the switch to the fan.
• Long press the ( ) button for 8 seconds to
activate the factory reset until you hear “factory
reset successful.”
• If you do not hear the command “Now in Set Up
Mode”, long press the ( ) button for 5 seconds
until you hear “Now In Set Up Mode.”
• Open the Homewerks Connect app and go
through the pairing process.
• Once the rst fan has been set-up and all commands
are working properly, long press the ( ) button
on the wall switch to turn OFF this fan.
• Complete steps 1 – 5 above to set-up the second
fan, but during the pairing process change the name
of the fan from BATHROOM to another name.
We suggest changing the name to BATH.
• Once both fans have been set-up in this manner,
you can turn ON the power to the rst fan again.
Both bath fans will work independently.