User manual

Troubleshooting Restore factory settings
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Permanent
yellow light-
ing
No Internet con-
nection
Please check the
Internet connec-
tion and firewall
settings.
Alternately
long and
short orange
flashing
Update in pro-
gress
Please wait until
the update has
been completed.
Fast red
flashing
Error during
update
Please check
the server and
Internet connec-
tion. Re-start the
Access Point.
Fast orange
flashing
Stage before
restoring the
factory settings
Press and hold
down the system
button again for
4s, until the status
LED lights up
green.
1x long green
lighting
Reset confirmed You can continue
operation.
1x long red
lighting
Reset failed Please try again.
However, repeated and radio-intensive teach-in pro-
cesses mean that it may be reached in isolated instanc-
es during start-up or initial installation of a system. If
the duty cycle limit is exceeded, the device may stop
working for a brief period. The device starts working
correctly again after a short period (max. 1 hour).
6.3 Error codes and flashing sequences
Flashing
code
Meaning Solution
Permanent
orange light-
ing
Access Point is
starting
Please wait short-
ly and observe the
subsequent flash-
ing behaviour.
Fast blue
flashing
Connection to
the server is be-
ing established
Wait until the
connection is
established and
the LED lights
permanently blue.
Permanent
blue lighting
Normal opera-
tion, connection
to server is
established
You can continue
operation.
Fast yellow
flashing
No connection
to network or
router
Connect the Ac-
cess Point to the
network/router.
8 Maintenance and cleaning
The device does not require you to carry out
any maintenance. Enlist the help of an expert to
carry out any maintenance or repairs.
Clean the device using a soft, lint-free cloth that is
clean and dry. You may dampen the cloth a little with
lukewarm water in order to remove more stubborn
marks. Do not use any detergents containing solvents,
as they could corrode the plastic housing and label.
7 Restore factory settings
The factory settings of the Access Point can be
restored. This will delete all settings of the en-
tire Homematic IP system. The factory settings
of your Homematic IP devices have to be re-
stored as well.
To restore the factory settings of the Access Point,
please proceed as follows:
• Disconnect the Access Point from the power
supply. Therefore, unplug the mains adapter.
• Plug-in the mains adapter again and press and
hold down the system button for 4s at the
same time, until the LED will quickly start flash-
ing orange.
• Release the system button.
• Press and hold down the system button again
for 4s, until the status LED lights up green. If the
LED lights up red, please try again.
• Release the system button to finish the proce-
dure.
The device will perform a restart.