Warranty

 Defective Merchandise: While Homefires™ has a strict quality control process
in place, it is possible that from time to time, manufacturing defects do occur.
In those instances, returns are accepted with no re-stocking fee. The return
shipping fee is waived provided proper return authorization has been issued
and applied to each return. Email to [e-mail] to request
a Return Authorization. Please note, that upon return, if the specified defect
cannot be found or documented, the return will be subject to a 15% restocking
fee and all applicable freight charges. You may be asked to provide pictures of
the defect to avoid the possibility of a restocking charge.
 Concealed Freight Damage: If any freight damage was not visible at the time of
delivery, please notify Homefires™ at [e-mail]
immediately upon discovering the concealed damage but no later than five (5)
business days from delivery. We will issue a return authorization and contact
the freight company for immediate pick-up. A claim will be filed and credit will
be issued within 7 to 10 business days after the return of the merchandise.
Homefires™ cannot honor any returns for concealed damaged made after five
(5) business days after delivery so please open and inspect each rug as soon as
possible.