Use and Care Manual
Customer Service Hotline 1-877-693-PURE
Page 10
Home Master® Reverse Osmosis System—Owners Manual
3. If the flow to the membrane housing is weak, then start working your way
backward and check each connection point until you find the blockage point. At
each point - turn off the water at the EZ adapter and tank, and briefly turn on the
RO faucet at the sink to relieve any system pressure. Disconnect the
tube from the fitting. Point the tube you have just disconnected into
a pitcher and turn on the EZ adapter valve.
Poor Taste The first step is to purge the system. Close the system feed valve
and open the RO faucet like you were getting a drink of water. Leave the RO
faucet in the open position until the water stops flowing completely. Then
open the feed valve, close the RO faucet and allow the system to refill.
If the poor taste persists, then review your maintenance service record, and
also consider that if your usage is higher than normal, you may have
exceeded your filter life and require a filter or a membrane change. Changing
the filters or membrane is the most common course of action to resolve a
poor taste problem.
The next step in assessing a poor taste problem is checking for the correct
flow rate from the RO faucet and from the drain line. Here are the steps:
With the feed valve to the system open, and the tank valve closed, please
open the RO faucet like you were getting a drink of water. The water flow
should settle at a pinpoint thin trickle of water that is either steady or if you
have a permeate pump, it should fluctuate in conjunction with the pump’s
action. Please note the flow rate and continue on to the next step while
leaving the RO Faucet open.
With a bowl and towel in hand please remove the red line from the drain
saddle. There is a black nut there that you can loosen by hand. There should
be water present, so point the line into a bowl. Please note the flow rate. The
flow rate should be equal to, or greater than, the flow from the RO Faucet.
Please note the flow rate. Also inspect the opening of the red line and the
opening into the drain saddle for any obstructions or inserts. Both should be
wide open without obstruction.
Please report your findings to our support team. Also please note as to
whether you have city water or a private well on your land.
Poor taste from the refrigerator water and ice center can be caused by a
number of issues – bad fridge filter, internal lines, absorbing off-tastes from
foods. Close valve feeding the fridge and taste the RO water. If good, then its