Warranty

3
• The flooring must be installed properly in accordance with the manufacturer’s installation instructions and for its
intended purpose as flooring.
• Uses other than its intended purpose are not covered by the warranty. Such uses include, but not limited to,
installation on the ceilings, walls, boats, airplane, motor vehicles.
• Installation requirements include, but not limited to, subfloor moisture content limits, flatness, soundness and
stability, product acclimation.
• The flooring must be used indoors in dry, climate-controlled areas. This limited warranty does not apply if it is used
outdoors or otherwise exposed to uncontrolled climate conditions.
• The flooring must be maintained in accordance with the included care and maintenance instructions.
• This limited warranty applies only to defects which were not visible before or during installation of the flooring. If
there is a visible defect in the flooring material, the flooring material should not be installed, and should instead be
returned as defective material.
• Manufacturing defects must be in excess of industry waste factor which is 5% of total area of installation or project.
It is more for diagonal installation or certain room layout.
Exclusions from warranty coverage:
• Three season rooms and cottages which are not continuously maintained to have temperature conditions within the
range from 55°F (12.8°C) to 95°F (35°C).
• Damages due to insect infestation after the product has left the factory.
• Mold and mildew.
• Damages resulting from improper or inadequate maintenance or accidents, such as damage caused by scratching,
scuffing, impact or cutting.
• Damages from disasters, either natural or man-caused or other casualty damages which are usually covered under
homeowner insurance.
• Damages resulting from the use of a steam cleaner or a heavy weight commercial cleaning machine.
• Gloss or sheen reduction or discoloration resulting from heat, sunlight or artificial light.
• Damages resulting from improper installation or construction.
• Damages resulting from abuses such as, moving appliances across the floor without adequate floor protection.
• Damages from rolling loads such as hospital bed, chair casters, carts, wheelchairs, etc.
• Damage caused by water or excessive moisture on the floor, in the subfloor or underneath the floor.
• Water damage caused by flooding, prolonged stay of standing water, subfloor hydrostatic pressure (water or moisture
under the floor that is transmitted to the surface through exerted pressure), leaking pipes, household mechanical
failures, appliance leaks, door and window leaks, or conditions that result in moisture being below the floor are not
covered.
• Water damages to the surrounding areas attached to the flooring. The flooring itself is waterproof, but it is not a
waterproofing agent for other objects.
• Gapping due to natural characteristic of wood when exposed to changes in humidity and temperature.
• Separation between layers caused by exposure to excessive humidity or temperature and environmental changes that
occurs during or after the flooring has been installed.
• Noises including, but not limited to, squeaks, popping, etc.
• Product deformity that is not measurable or that is only visible under certain light or from a certain angle is not
considered a defect. Visible defects should be evaluated by their visibility from a standing position in normal lighting.
• Recoating and finish alterations (finishes applied by the owner or installer) including, but not limited to, refinishing or
recoating.
• Floors that are installed in non-owner-occupied residences (except products that are noted warranted commercial).
• Floors that have been replaced by a previous claim.
• Floors which have been installed, then removed to make corrections due to installation errors, and reinstalled.
• Incidental and consequential damages. By this we mean any loss, expense, or damage other than to the flooring itself
that may result from a defect in the flooring. Such damages shall include, but not limited to, the followings: any costs