Instructions / Assembly

ManualsBrandsHome Decorators Collection ManualsArtificial Christmas Trees9 ft Swiss Mountain Black Spruce with 600 RGB LED Technolgy Lights

troubleshooting

THE LED INDICATOR IS GREENISH BLUE, BUT MY SMARTPHONE CANNOT FIND TWINKLY

• Unplug the power adapter, wait 30 seconds, plug it in again and repeat

• If this does not work, try to Reset (see Reset procedure on pages 15 -16)

•

If this does not work, try moving the tree to another room and/or deactivating other

Wi-Fi devices nearby.

Q THE LIGHTS ARE ON BUT MOTION EFFECTS ARE FROZEN

•

• If this does not work, unplug the power adapter, wait 30 seconds and plug it in again

TWINKLY SETUP WAS SUCCESSFUL, BUT THE LIGHTS DON’T RESPOND TO COMMANDS

•

Within the Twinkly application, open “Devices” and tap the item circling arrow symbol found in

the top right-hand corner of the screen symbol

• If this does not work, stop the Twinkly application and launch it again

• If this does not work, try to Reset (see Reset procedure on pages 15 -16)

• If this does not work, delete the Twinkly application from your smartphone,

then download the latest version from App Store or Google Play Store

Q HOW CAN I CONNECT TWINKLY WITHOUT LOCAL WI-FI

• Open Wi-Fi settings on your smartphone

• Find and select “Twinkly_XXXXXX network”

•

Enter the Wi-Fi password “ Twinkly2019 ” and ensure that the “Twinkly_XXXXXX”

network is connected

Q THE LIGHTS WILL NOT LIGHT UP

• Check that the light string and adapter are well connected

• Check to make sure that the power adapter is plugged into an outlet and that the

controller is correctly connected to your phone

• Check that the green LED of the controller is ON

• Brieﬂy press the button on the controller

• If this does not work, unplug the power adapter from the power outlet, and wait 30

seconds before plugging the power adapter back into the outlet

Q LOOSE BRANCH HINGE PIN

• Place the loose branch into the hinge bracket

• Insert an included spare hinge pin through the holes of the bracket

• Secure with an included spare washer

DO NOT RETURN TO STORE. Call: 1-877-527-0313 Form 8am to 5pm EST, Monday through Friday

Not Full?

Spread Branches

Run

Extension

Cord

Tree Topper?

Other Issue?

1-877-527-0313

Branch Hanging Low?

Bend up

No Lights Working?

Check For

Loose Connection

Ensure pole

fully connected

Section Out?