Troubleshooting Guide

After installation care

After your cabinets have been installed, wipe down exteriors with a clean damp cloth. Work on a small area at a time and

thoroughly wipe dry. You can protect your cabinetry ﬁnish by applying a commercially available cleaning polish. An emulsion type

polish such as Pledge Revitalizing Oil is formulated without silicones, petroleum solvents or wax to prevent build-up that dulls your

cabinet ﬁnish and smudges to the touch.

Everyday care

Wipe up everyday spills and water marks as they occur, paying close attention to areas around the sink and dishwasher. Do NOT use

spray type polishes containing petroleum solvents. They are ﬂammable and can be toxic if swallowed! For hard to remove stains,

it may be necessary to use a mild detergent with warm water. Thoroughly dry surfaces with a lint-free cotton cloth after cleaning.

Wear & tear

Daily use can result in surface damages to your cabinetry. As a convenience, your order includes a touch-up pen and ﬁll stick, to

assist you with minor repairs. Small scratches can be covered by “coloring” with the color matched pen. Deep scratches or gouges

can be ﬁlled with the color matched ﬁll stick. To use the ﬁll stick, run it ﬁrmly along the scratch, applying enough pressure to ﬁll the

scratch. Remove excess wax with the edge of a thin plastic card (credit card). Allow wax to dry and buff with a soft cloth.

Hardware care

Use mild soap and warm water to clean door and drawer knobs and pulls. Thoroughly dry hardware surfaces after cleaning.

Do NOT use silver or brass polish.

Wood & nish characteristics

All face frames, doors*, and drawer fronts* are constructed from solid hardwoods. Like ﬁngerprints, no two pieces of wood are

alike and differences in color or grain will be present in all exposed solid wood material. Individual species characteristics like knots,

mineral streaking, sapping or pinholes, may also be present and are to be expected. As with anything grown in nature, this beauty

deﬁnes what solid wood is all about. Our glaze ﬁnishes feature hand-applied glazing adding warmth and a special richness. Glazing

enhances the base color and accents the unique details of each door style. Glaze hang-up will be heavy is some areas and light in

others and no two doors or drawer fronts will be exactly the same. These variations deﬁne the beauty and character of each piece

and occasional drips, runs or checking further complete the look.

*Our painted door styles have the same solid hardwood face frame construction with a painted ﬁnish. Expansion and contraction of

frame may cause hairline cracking at joints but the product performance will not be affected. The Hallmark Arctic White doors and

drawer fronts are solid, furniture grade MDF with a PVC vinyl surface ﬁnish. Exposure to UV light over extended periods of time, will

alter your cabinetry color. This shift in color is also a natural occurring event which adds to the character and charm of solid wood.

Your home’s humidity levels can be expected to affect your cabinetry doors and drawer fronts. As reported in USA Today, 45%

home humidity is the ideal for your comfort and health. The same can be said for your cabinetry. Since your doors and drawer fronts

are constructed from solid wood, expansion and contraction will be naturally occurring and your cabinetry is designed to handle

these changes. Homes with less than 30% humidity create an environment conducive for wood panel shrinkage which will be

evidenced by the appearance of a white halo look around door and drawer front center panels. Returning your home to the proper

humidity level will rectify this problem. If you choose to maintain your home humidity below the recommended standards, you may

elect to use the touch-up pen provided with your kitchen to “color” the exposed halo area. For glazed ﬁnishes, a black “Sharpie”

pen will blend the glaze accent areas.

abinetry Care, Cleaning

& Adjustment Guide