Full Product Manual
6
PREPARING FOR THE DELIVERY AND OFF LOADING YOUR SPA
• It is important to speak with your sales representative about what to expect at the time of delivery well in advance of the
delivery date so you can plan and be prepared on the day of delivery. Failing to adequately prepare in advance will result
in delayed delivery. Your spa leaves the manufacturing facility wrapped with protective materials, shrink wrapped with the
bottom of the spa banded to a wooden pallet.
• If you arranged for delivery at the time of purchase, you should discuss potential delivery obstacles like steps, fences and
small gate openings with your sales representative in advance so the delivery agent arrives properly equipped and prepared
to place your spa without delay.
• If your spa is shipping from the manufacturing facility, it will arrive in a 53’ common carrier closed box trailer. The carrier is
responsible only for curb side delivery to an address that is accessible not removal or placement of your spa. You will need
several people to help remove the spa from the truck on the day of delivery.
• If the prepared site is accessible, hiring a local towing service with a tilting at bed is a convenient and aordable way to
place your spa. You may want to consider meeting the towing service at the destination terminal to inspect the spa and allow
the carrier to move the spa onto the at bed. This is typically an ecient way to coordinate a convenient delivery schedule
for everyone and eliminates additional expenses other service providers may charge if the carrier is late for the delivery
appointment.
• If placing your spa requires a crane, choose a reputable crane service with spa experience. If the spa is not properly
stabilized or the straps are too tight or improperly placed, the spa components and structure may be compromised or
broken, even if there is no visible damage at the time. Crane services who are familiar with spa placement know how to
properly place spreaders and straps, ensuring the frame is adequately supported.
NEVER PUT THE SPA ON ITS TOP OR ITS SIDES.
NEVER FLIP THE SPA END OVER END.
When moving the spa on its side, the side that was against the pallet during transit must be facing down to prevent damage to the
structure, the acrylic and the components.
The manufacturer’s warranty does not cover damage that is the result of improper removal or installation of the spa.
LEVELING YOUR SPA
• You should verify the spa is completely level when it has been positioned into place.
• Do not use shims. Shims may create pressure points and damage the spa.
• Damage caused by improper installation is not covered under the warranty.
Site Preparation, Delivery & Installation Recommendations