Use and Care Manual
21
Components Warranty
The components may be dened as the electrical items (i.e., pumps, equipment packs, heaters, topside, etc.) The MANUFACTURER warrants all components
to be free from defect in material and workmanship for one (1) year. THIS WARRANTY IS GIVEN TO THE ORIGINAL CONSUMER ONLY AND TERMINATES
UPON TRANSFER OF OWNERSHIP. COMMERCIAL APPLICATIONS ARE EXCLUDED FROM THIS WARRANTY.
Some components including, but not limited to, the spa cover, ozonator, salt system, jet faces, skirting, pillows, audio and video components, speakers and
related parts, are warranted to be free from defects in materials and workmanship for ninety (90) days. Some items, including, but not limited to pump seals
are a maintenance item and are covered for manufacturing defects only. Damage caused by weather, poor water chemistry, standing water and/or improper
maintenance will not be covered under this warranty. Alterations or replacement of components installed in the spa that are not purchased and/or approved by
the MANUFACTURER will terminate the spa warranty. It is the responsibility of the spa owner to ensure that the spa is accessible for repairs. MANUFACTURER
is not responsible for any cost associated with making spa accessible for repairs. If parts are required for repair, MANUFACTURER is not responsible for the
cost of shipping of parts under the terms of this warranty agreement.
Plumbing Warranty
The plumbing may include all piping, jets and valves. The MANUFACTURER warrants all plumbing parts to be free from defect in material and workmanship
for one (1) year. THIS WARRANTY IS GIVEN TO THE ORIGINAL CONSUMER ONLY AND TERMINATES UPON TRANSFER OF OWNERSHIP. COMMERCIAL
APPLICATIONS ARE EXCLUDED FROM THIS WARRANTY. Jet internals, valve and diverter handles are not covered under this warranty. Damage caused by
weather, poor water chemistry, standing water, and/or improper maintenance will not be covered under this warranty. It is the responsibility of the spa owner
to insure that the spa is accessible for repairs. MANUFACTURER is not responsible for any cost associated with making spa accessible for repairs. If parts are
required for repair, MANUFACTURER is not responsible for the cost of shipping of parts under the terms of this warranty agreement.
Components and Plumbing Warranty Procedures
HUDSON BAY SPAS WILL WORK WITH YOU TO MAKE THE PROCESS AS EASY AS POSSIBLE. TO ENSURE FAST & EFFICIENT PROCESSING OF
COMPONENTS AND PLUMBING CLAIMS, PLEASE FOLLOW THESE STEPS:
1. Your local dealer & Hudson Bay Spas must determine whether or not damage is due to manufacturer’s defect. If the damage is due to manufacturer’s defect,
the MANUFACTURER will warrant the defective part during the warranty period. This does not include any travel or trip charges, troubleshooting or diagnostic
charges. Customers living outside the technician’s travel area need to be aware that trip charges are their responsibility.
2. Hudson Bay Spas will troubleshoot the problem and supply necessary parts for repair. The authorized technician will repair the problem. If the technician
has a problem with a service call, your dealer should call Hudson Bay Spas for assistance. Upon satisfactory completion of warranty repairs, a Satisfaction of
Service (SOS) form should be completely lled out by the service technician and signed by the customer.
NOTE: THE SPA SERIAL NUMBER SHOULD BE TAKEN DIRECTLY OFF THE SPA SO THE CORRECT WARRANTY IS APPLIED.
3. Upon request, the defective parts must be returned. Hudson Bay Spas will process the warranty claim(s) within fteen (15) working days (if claim is received
in the proper time frame and all required information is submitted with the claim). Claims turned in late or without the proper documentation will be delayed. It
is the responsibility of the spa owner to ensure that the spa is accessible for repairs. MANUFACTURER is not responsible for any cost associated with making
spa accessible for repairs. If parts are required for repair, MANUFACTURER is not responsible for the cost of shipping of parts under the terms of this warranty
agreement.
Items Not Covered Under the Warranty
The following is a general overview of non-warranty items and work. This is NOT an all-inclusive list.
* Shipping Charges * Diagnostic Services * Chemical Abuse * Valve Handles * Light bulbs of any kind * Seals * Filters
* Acts of Nature * Wear and Tear * Travel Charges * Filling * Making Spa Accessible * Draining
* Damage caused by improper installation * Removal and/or Replacement * Any part not purchased from Hudson Bay Spas
The fuses, cabinet nish, and lters are warranted to be free of defects in workmanship and materials at the time of delivery. Any alterations that have not been
PRE-APPROVED by the MANUFACTURER will void all warranties. If an alteration is approved by the MANUFACTURER, it is the consumer’s responsibility
to verify that the alteration is covered under warranty. Not all every service request is considered a warranty call. For example, moving the tub to access the
problem is not considered a warranty call.
The MANUFACTURER understands that some problems take longer than the allowed time to correct. An authorization number will be required to extend
warranty coverage for service calls requiring additional time. If you need re-authorization from the MANUFACTURER, a detailed description must be included
with the warranty claim for approval.
Limitations
The Hudson Bay Spas warranty is terminated if the spa has been subject to alteration, misuse, or abuse. Misuse or abuse is dened as but not limited to: use
of spa in non-residential situations, water temperatures outside the ranges of 32 to 110 degrees, damage caused by clogged or dirty lters, damage caused
by the absence of a hard cover, damage caused by failure to adequately maintain water chemistry, use of any type of acid, water left standing, or chemical
imbalance. The spa owner is required to provide adequate access to the spa for any repairs or inspections. This warranty is terminated if any extra components
area installed without the MANUFACTURER’S prior approval and consent or if any repairs have been attempted or made by anyone who has not received prior
authorization from Hudson Bay Spas.
Disclaimer
Your sole and exclusive remedy and the Manufacturer’s entire liability, if any, is limited to repair or replacement of the defective part, at the manufacturer’s
discretion, in accordance with the terms of this limited warranty. There are no additional warranties, express or implied, which extend beyond the terms of this
written warranty. Hudson Bay Spas makes no warranty of merchantability of the goods or the tness of goods for a particular purpose. No agent, dealer, service
company, technician or other parts representative is authorized to change, modify, or extend the terms, make any promise of performance or make any other
representation including implied warranties for merchantability and tness for a particular purpose as well as non-infringement in any manner what so ever that
are not included in the written warranties that accompany each Hudson Bay Spa.
The MANUFACTURER”S liability, if any, shall not exceed the original amount paid for the original product. Under no circumstance shall the manufacturer or
any of its representatives be liable for injury, loss, injury to person or damage to property, however arising, including indirect, punitive, special, incidental or
consequential costs, expenses or damages, which may include, but are not limited to, loss of use, water damage, the removal of a permanent deck or other
custom xture whether the claim for such injury, loss, or damage is based on breach of contract, breach of warranty or tort, even if the MANUFACTURER has
previously been advised of the possibility of damages.
This limited warranty gives you specic legal rights and you may have other rights which vary from state to state. Any disputes arising from the purchase of a
Hudson Bay Spa or this warranty are governed by the laws of the State of Tennessee.