User's Manual

EN
20
®
Sport Cub S 2
Warranty and Service Information
Country of
Purchase
Horizon Hobby Contact Information Address
United States
of America
Horizon Service Center
(Repairs and Repair Requests)
servicecenter.horizonhobby.com/
RequestForm/
2904 Research Rd
Champaign, Illinois
61822 USA
Horizon Product Support
(Product Technical Assistance)
[e-mail]
877-504-0233
Sales
[e-mail]
800-338-4639
EU
Horizon Technischer Service [e-mail]
Hanskampring 9
D 22885 Barsbüttel
Germany
Sales: Horizon Hobby GmbH [phone]
your local distributor or Horizon directly. This will enable
Horizon to better answer your questions and service
you in the event that you may need any assistance.
For questions or assistance, please visit our website at
www.horizonhobby.com, submit a Product Support In-
quiry, or call the toll free telephone number referenced
in the Warranty and Service Contact Information section
to speak with a Product Support representative.
Inspection or Services — If this Product needs
to be inspected or serviced and is compliant in the
country you live and use the Product in, please use the
Horizon Online Service Request submission process
found on our website or call Horizon to obtain a Return
Merchandise Authorization (RMA) number. Pack the
Product securely using a shipping carton. Please
note that original boxes may be included, but are not
designed to withstand the rigors of shipping without
additional protection. Ship via a carrier that provides
tracking and insurance for lost or damaged parcels,
as Horizon is not responsible for merchandise until it
arrives and is accepted at our facility. An Online Service
Request is available at http://www.horizonhobby.com/
content/service-center_render-service-center. If you
do not have internet access, please contact Horizon
Product Support to obtain a RMA number along with
instructions for submitting your product for service.
When calling Horizon, you will be asked to provide
your complete name, street address, email address
and phone number where you can be reached during
business hours. When sending product into Horizon,
please include your RMA number, a list of the included
items, and a brief summary of the problem. A copy of
your original sales receipt must be included for war-
ranty consideration. Be sure your name, address, and
RMA number are clearly written on the outside of the
shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If
you have any issue with a LiPo battery, please
contact the appropriate Horizon Product Sup-
port of ce.
Warranty Requirements — For Warranty consid-
eration, you must include your original sales receipt
verifying the proof-of-purchase date. Provided war-
ranty conditions have been met, your Product will be
serviced or replaced free of charge. Service or replace-
ment decisions are at the sole discretion of Horizon.
Non-Warranty Service — Should your service not
be covered by warranty, service will be completed
and payment will be required without noti cation or
estimate of the expense unless the expense exceeds
50% of the retail purchase cost. By submitting the item
for service you are agreeing to payment of the service
without noti cation. Service estimates are available
upon request. You must include this request with your
item submitted for service. Non-warranty service
estimates will be billed a minimum of ½ hour of labor.
In addition you will be billed for return freight. Horizon
accepts money orders and cashier’s checks, as well
as Visa, MasterCard, American Express, and Discover
cards. By submitting any item to Horizon for service,
you are agreeing to Horizon’s Terms and Conditions
found on our website: http://www.horizonhobby.com/
content/service-center_render-service-center.
ATTENTION: Horizon service is limited to Prod-
uct compliant in the country of use and owner-
ship. If received, a non-compliant Product will
not be serviced. Further, the sender will be re-
sponsible for arranging return shipment of the
un-serviced Product, through a carrier of the
sender’s choice and at the sender’s expense.
Horizon will hold non-compliant Product for a
period of 60 days from noti cation, after which
it will be discarded.
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