User Manual

III. SYSTEM 500 OPERATION

The headset can be operated in Hands-Free, Auto-Hands-Free or Hands-

Free-Off modes.

If your store does not have Hands-Free capability, you should

operate the System 500 according to section A.3. below in single-

lane stores, or B.3. (page 9) in dual-lane stores.

If you are uncertain if your store has hands-free capability, refer

to section 4 on page 6.

In the Hands-Free and Auto-Hands-Free modes, you can transmit and

receive communication at the same time, as in a normal telephone

conversation. In the Auto-Hands-Free mode, transmission and

reception are activated automatically when a customer drives into the

drive-thru lane. In the Hands-Free mode, transmission and reception

are activated by touching and releasing one of the A buttons on the

headset. In the Hands-Free-Off mode, you must touch and hold one of

the A buttons on the headset while speaking to the customer.

When a customer arrives in the drive-thru lane, you will hear a

single beep in the headset for single lanes and for Lane 1 in dual-

lane operations, or a double beep for Lane 2. In dual-lane

operation, if you are communicating with a customer when another

customer arrives in the opposite lane, a higher pitch double beep

will sound in the headset to alert you of the second customer’s

presence. When the first customer leaves the speaker post, the same

higher pitch double beep will repeat in your headset every 4 seconds

until you touch the A1 or A2 button to communicate with the second

customer.

To communicate internally with another HS500 user, press and hold

the B button while talking. Release to listen.

If you press the A1, A2 or B button while someone else is already

communicating on that channel, you will hear “Channel active” in

your headset.

A. Single-Lane Operation (one base station for one speaker post)

1. Hands -Free (HF) Mode:

! Alert tone (single beep) sounds in headset, then customer at speaker

post or menu board can be

heard.

! Adjust customer’s voice level in headset if necessary.

! Touch and release A1 or A2 button to speak and listen to customer.

! Touch and release A1, A2 or B

button to end communication with customer.

You will hear a

single beep in your headset.

! Touch and release A1 or A2 button if you want to speak to the customer

again.

! If customer drives away from speaker post or menu board, headset

automatically stops transmitting.

2. Auto Hands-Free (AHF) Mode: