HME# 400468 Rev 3/26/03 System 500 Wireless Drive-Thru Audio System Operating Instructions
Table of Contents I. GENERAL...............................................................................................................1 II. EQUIPMENT FUNCTIONS AND USE ...................................................................1 A. Base Station .....................................................................................................................................................2 B. Headset .........................................................................................
I. GENERAL The System 500 is a wireless audio system primarily for use at quick-service restaurants. II. EQUIPMENT FUNCTIONS AND USE Figure 1.
A. Base Station The base station is the electronic heart of the System 500. It contains the circuitry through which all functions of the drivethru audio system are channeled. External base station features are shown in Figure 2, and described on page 3. Its internal features are shown in Figure 8, and the base station circuit board switches and adjustments are listed on page 15. Figure 2.
Base Station External Features Front – • POWER light is on when the base station has power. • MESSAGE RECORD light is on RED when the base station is ready to record message #1 for the message repeater, and blinking RED while message #1 is being recorded. It is on GREEN when the base station is ready to record message #2 for the message repeater, and blinking GREEN while message #2 is being recorded. The MESSAGE REPEATER button must be pushed IN.
B. Headset 1. Features and Controls Figure 3.
2. How to Wear the Headset • Wear the microphone on your right or left side. • Wear the battery end of the headset above your ear, on the side of your head opposite the earpiece. • Adjust the headband for a comfortable fit. • Hold the microphone boom at its base (See Figure 3) and pivot the boom up or down to adjust the microphone position to the side of your mouth as shown in Figure 4. 3. How to Use the Headset Figure 4. Correct wearing of headset The headset control buttons are touchsensitive.
As the volume decreases, one step at a time, the pitch of the beep decreases. • When the same high or low pitch repeats each time you touch a Volume-up or down button, you have reached the maximum or minimum volume level. Continuous Volume Adjustment • Lightly touch and hold the Volume-up or Volume-down button. • The volume increases or decreases continuously while the button is held.
4. Headset Operating -Mode Settings Most stores have installed systems with Hands-Free capability, but some have not. If you are uncertain whether or not your System 500 has Hands-Free capability, do the following test. When a car is at the speaker post (or menu board), touch and hold the appropriate “A” button. If you can hear the sound of the car or the customer with the “A” button held, you have Hands-Free capability. a.
• The last hands-free on/off message heard will be selected when you exit the configuration-settings mode. Single/Dual Lane Configuration • Touch and release the A1 button — you will hear “Single lane.” • Touch and release the A1 button again — you will hear “Dual lane.” • You will continue to hear “Single lane” or “Dual lane” messages alternating each time you touch and release the A1 button.
5. Battery Removal and Replacement If you hear “Headset Battery Low” in the headset, its battery needs to be replaced and recharged. HS500 batteries need be recharged after 12-13 hours of normal use. Batte ry Push the battery-release latch upward. relea se a. Battery Removal • • Pull the battery out from the top. b. Battery Replacement Figure 5. Battery removal • Place the end of a battery into the battery compartment, with its metal contacts downward. • Press the top of a battery into the Figure 6.
III. SYSTEM 500 OPERATION The headset can be operated in Hands-Free, Auto-Hands-Free or HandsFree-Off modes. If your store does not have Hands-Free capability, you should operate the System 500 according to section A.3. below in singlelane stores, or B.3. (page 9) in dual-lane stores. If you are uncertain if your store has hands-free capability, refer to section 4 on page 6.
! Alert tone (single beep) sounds in headset, then customer at speaker post or menu board can be heard. ! Adjust customer’s voice level in headset if necessary. ! Speak and listen to customer without pressing any buttons. ! Touch and release A1, A2 or B button to end communication with customer. You will hear a single beep in your headset. ! Touch and release A1 or A2 button if you want to speak to the customer again.
B. Dual-Lane Operation (two base stations for two speaker posts) 1. Hands -Free (HF) Mode: ! Alert tone (single beep for Lane 1, double beep for Lane 2) sounds in headset, then customer at speaker post or menu board can be heard. ! Adjust customer’s voice level in headset if necessary. ! Touch and release A1 button for Lane 1 or A2 for Lane 2, to speak and listen to customer. ! Touch and release A1, A2 (depending on lane) or B button to end communication with customer.
D. Message Repeater Operation 1. Record To record messages for the message repeater, press the MESSAGE REPEATER button in, on the bottom of the base station, and do the following: To record Message #1 To record Message #2 ACTION RESULT Press and release the RECORD MODE button on the base station once. Press and hold button B on the headset and talk into the headset microphone to record a message (up to 8 seconds). Release button B. The red MESSAGE RECORD light on the base station will come on.
• will be played to the locations selected if S8 switches 2, 3 and/or 4 are in the ON position. Switch 2 enables Message #2 to be played back in all HS500 headsets. Switch 3 enables Message #2 to be played back on the outside speaker. Switch 4 enables Message #2 to be played back on the ceiling speakers. If S8 switches 7 and 8 are both in the ON position, and S7 switch 5 and S8 switch 5 are both set to ON or OFF, Message #1 and Message #2 will be played alternately.
• Wet the tip of a cotton swab with rubbing alcohol and squeeze the excess alcohol from the swab. Wipe the metal contacts inside each battery port with the damp swab. Allow the contacts to dry before placing batteries in the ports.
V. IN CASE OF PROBLEMS PROBLEM No sound is heard in headset when you press button A and speak into microphone. PROBABLE CAUSE Power may be off at base station. Power supply in base station may not be working. Headset power may not be on. Volume may not be set correctly. Battery may be low or defective. Headset may be defective. Headset channel A or B is not working. Outbound sound is too low. No outbound sound; Customer cannot hear anything. Customer cannot be heard in push-to-talk (PTT) operation.
Only static can be heard in headsets. Base station may not be powered. Circuit board may be defective. 17 Check power supply indicator lights on base station. If no light is lit, be certain AC power adapter is plugged into AC electrical outlet and is connected to J16 on base station audio circuit board. Check to see if status lights on base station are lit. Call HME.
PROBLEM Touch-sensitive buttons on headset are stuck on, or do not work. No click or tone is heard when touching an A or B or Volume button. Personnel hear customers in ceiling speaker or headsets, but cannot hear each other. No tone or sound is heard in ceiling speaker or headsets when vehicle enters drive-thru lane. PROBABLE CAUSE Buttons may be out of calibration. Circuit board may be defective. Headset may be defective. Power interruption may have caused vehicle detection circuit to be out of balance.
900MHz cordl ess telephone interference — If there is a 900MHz cordless telephone nearby, interference may occur. Changing frequencies on the telephone and/or base station and headset may alleviate the problem. Call HME Customer Support at 1-800-848-4468 if assistance is required.
Figure 8.
Base Station Circuit Board Adjustments 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29.
VI. SPECIFICATIONS Base Station Voltage input AC current input Audio distortion Outside speaker output Ceiling speaker power Controls/Switches Override/Reset) 16VAC ±2.5V 2.
VII. OPTIONAL EQUIPMENT Equipment Model Number Headset COMMUNICATOR® Battery for HS500 Headset Earmuff Ceiling Speaker Ultrasonic Vehicle Detector Vehicle Detector Board Vehicle Detector Loop (underground) Message Repeater Remote Display Low-Profile Speaker Microphone Mode Switch (dual lane) Switcher Circuit Board Extended Range Antenna HS500 BAT40 No model number MM100 DU3 VDB101A VDL100 MR300 R30 SP2500LP DM3 MS1000 No model number ANT10 VIII.
