User's Manual

8
III. WIRELESS 6000 OPERATION
The Communicator can be operated in Hands-Free, Auto-Hands-Free or Hands-Free-Off modes. If
this store does not use Hands-Free capability, the Wireless 6000 should be operated according to
section 3.3.1 number 3 below in single-lane stores, or section 3.3.2 number 3 in dual-lane stores.
A full-duplex system supports the Hands-Free, Auto-Hands-Free and Hands-Free-Off modes.
Communication can be transmitted and received at the same time, as in a normal telephone
conversation. In the Auto-Hands-Free mode, transmission and reception are activated automatically
when a customer drives into the drive-thru lane. In the Hands-Free mode, transmission and reception
are activated by touching and releasing one of the A buttons on the Communicator. In the Hands-Free-
Off mode, one of the A buttons on the Communicator must be held while the operator is talking to the
customer. A half-duplex system only supports the Hands-Free-Off mode. One of the A buttons on the
Communicator must be held while the operator speaks to the customer. The customer’s voice will not
be heard while the operator is transmitting.
When a customer arrives in the drive-thru lane, you will hear a single beep in the headset for single
lane operations and for Lane 1 in dual-lane operations, or a double beep for Lane 2 in dual-lane
operations. Also in dual-lane operation, if you are communicating with a customer when another
customer arrives in the opposite lane, a higher pitch double beep will sound in the headset to alert
you of the second customer’s presence. When the first customer leaves the speaker post, the same
higher pitch double beep will repeat in your headset every four seconds until you touch the A1 or A2
button to communicate with the second customer.
A. Single-Lane Operation (one base station for one speaker post)
1. Hands-Free (HF) Mode:
! As a customer enters the drive-thru lane, you will hear an alert tone (single beep) in your headset,
and you will be able to hear the customer at the speaker post or menu board.
! Use volume-up S or down T buttons to adjust customer’s voice level in headset if necessary.
!
Touch and release A1 or A2 button to speak and listen to customer.
!
Touch and release A1, A2 or B button to end communication with customer.
! Touch and release A1 or A2 button if you want to speak to the customer again.
! If customer drives away from speaker post or menu board, headset automatically stops transmitting.
2. Auto Hands-Free (AHF) Mode:
! As a customer enters the drive-thru lane, you will hear an alert tone (single beep) in your headset,
and you will be able to hear the customer at the speaker post or menu board.
! Use volume-up S or down T buttons to adjust customer’s voice level in headset if necessary.
! Speak and listen to customer without pressing any buttons.
! Touch and release A1, A2 or B button to end communication with customer.
!
Touch and release A1 or A2 button if you want to speak to the customer again.
! If customer drives away from speaker post or menu board, headset automatically stops transmitting.
3. Hands-Free-Off Mode:
!
As a customer enters the drive-thru lane, you will hear an alert tone (single beep) in your headset,
and you will be able to hear the customer at the speaker post or menu board.
! Use volume-up S or down T buttons to adjust customer’s voice level in headset if necessary.
! Touch and hold A1 or A2 button to speak to customer. Release when finished.
NOTE: To communicate internally with another COM6000BP user, press and hold the B button
while talking. Release when finished. Up to four Communicator operators can have conference-
call type communication by all pressing the A1, A2 or B button. Everyone pressing the same
button will be heard by everyone else on that channel without interference. If a car arrives in the
drive-thru lane while internal communication is taking place, priority will be given to one A channel
for customer communication, which will reduce the number of internal communication channels
available.