User's Manual

22
Problem Probable Cause Solution
No inbound sound from System may be set for speed-team Be certain SPEED TEAM button on
customer (in half-duplex operation. See pages 1 and 19. base station is out (OFF).
operation).
Base station may be set for wrong Check S6 switch on base station
drive-thru mode (full or half-duplex). circuit board. Switch #1 should be
ON for full-duplex
OFF for half-duplex
Personnel hear static only in Transmitter antenna connection on Tighten transmitter antenna
headsets. base station is loose. connection. (the antenna on top, left
of base station.)
No power to base station. Check base station power adapter
connections.
Circuit board defective. Call HME. *
COM430
Only
Interference from nearby equipment. Person wearing Communicator
should move to different location.
Belt-pac and/or headset not properly Be certain belt-pac is securely
worn. clipped onto belt or waistband, close
to body, and both belt-pac unit and
headset are in upright positions.
Personnel hear customer in Receiver antenna connection on Tighten receiver antenna connection.
headsets or ceiling speaker, base station is loose. (the antenna on top, right of base
but cannot hear each other. station.)
Status lights are not lit. Circuit board Call HME. *
is defective.
Defective COMMUNICATOR or Call HME. *
®
headset.
No tone or sound in headset Power interruption has caused When no vehicle is in the drive-thru
or ceiling speaker when unbalanced detecting circuit. lane, press vehicle detector override
vehicle drives into drive-thru switch on base station to RESET
lane. position, then back to NORMAL
position.
System may be set for speed-team Be certain SPEED TEAM button on
operation. See pages 1 and 19. base station is out (OFF).
Connector may be loose. Check all connectors.
Call HME. *
Personnel cannot hear Loose wires on base station circuit Be certain wires are securely
outside customers in board connector. connected in base station.
headset or ceiling speaker.
System may be set for speed-team Be certain SPEED TEAM button on
operation. See pages 1 and 19. base station is out (OFF).
Outside speaker or audio circuit Call HME. *
board has failed.
Communicator has Low battery. Replace battery.
intermittent sound.
Defective headset cable. (This Use another headset. Call HME. *
applies only to COM400BP and
COM400CC.)
Headset does not become OVERRIDE/RESET, NORMAL switch Place switch in the NORMAL position.
silent after customer has on base station is in the
driven away. OVERRIDE/RESET position.
Vehicle detector is locked up. Press OVERRIDE/RESET switch
twice.
Battery charger not working. Charger not plugged in. Plug in battery charger.
If still not working, call HME. *
Can not record message. Message repeater not turned on. Turn message repeater on.
Message will not play.
* For assistance, call HME at 1-800-848-4468, or Fax [phone].