User's Manual

21
V. IN CASE OF PROBLEMS (Refer to the circuit board illustration on page 23)
TROUBLESHOOTING CHECKLIST
Problem Probable Cause Solution
No sound in headset when Power is off at base station. Check circuit breaker for building.
you press
COMMUNICATOR button
®
"A" and speak into headset
microphone.
Power supply in base station is not Check power supply indicator lights
working. on base station. If any light is not lit,
be certain AC power adapter is
plugged into AC electrical outlet, and
connected to J2 connector on audio
circuit board in base station.
Communicator not turned on. Turn Communicator on by pushing
ON/OFF button. Be certain light goes
on.
Volume not set correctly. Push volume-control buttons to adjust
volume.
Headset connector not plugged in Plug headset connector firmly into
properly. (This applies only to Communicator receptacle.
COM400BP and COM400CC.)
Headset defective. Replace with another headset.
Low or dead battery. Check ON/POWER light. If not lit,
replace battery.
Communicator failed. Use another Communicator.
Call HME. *
COM430
Only
HS30 Headset not turned on. Press ON/Off switch to turn headset on.
HS30 Headset battery is low or dead. Replace battery.
Communicator channel "A" or Communicator not turned ON. Turn Communicator on.
"B" functions not working.
Dead or weak battery. Replace battery.
Communicator or base station Use another Communicator.
failure. Channel "A" or "B" light and Call HME. *
RECEIVE light on base station do not
light when Communicator button "A"
or "B" is pressed.
"C" button does not switch Switch setting on Communicator Check S1 switch on Communicator.
between channels in a dual- incorrect. Switch #9 should be ON.
lane drive-thru.
Outbound sound too low. Outbound volume set too low for Turn outside speaker volume control
environment. (R128 in base station) clockwise with
small standard (slotted) screwdriver
until level is satisfactory.
No outbound sound;
customer cannot hear
anything.
System may be set for speed-team Be certain SPEED TEAM button on
operation. See pages 1 and 19. base station is out (OFF).
Loose wires on base station circuit Check speaker wire connections on
board. switcher circuit board.
Defective speaker or base station. Call HME. *
* For assistance, call HME at 1-800-848-4468, or Fax [phone].