User's Manual

{ In some dual-lane operations, button “C” is used to switch between Lanes 1 and 2, while button “A” is used to talk to customers in either lane.
In some dual-lane operations, button “A” is used to talk to customers in Lane 1, and button “C” is used to talk to customers in Lane 2.
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III. SYSTEM 400 OPERATION
A. COM400BP or COM430BP COMMUNICATOR Operation COM400CC COMMUNICATOR Operation
®
In single or dual drive-thru operations, Communicator button "A" is for communication with the customer, and button "B" is for To operate the Communicator, use the control buttons shown in Figure 3 as follows. In both single and dual drive-thru
communication with other crew members wearing Communicators. In dual drive-thru operations, the Communicator button "C" is used operations, Communicator button “A” is for communication with the customer, and button “B” is for communication with other
to change lanes. Button “C” has no function in single drive-thru operations. crew members wearing Communicators. In dual drive-thru operations, the “C” button is used to change lanes.
®
ACTION RESULT ACTION RESULT
Single
Drive-Thru
Lane
Full-Duplex
Operation
If you are using the Communicator latching feature: If you are using the Communicator latching feature:
Press and release button “A” to latch communication channel open Press and release button “A” to latch communication channel open
for speaking and listening to customer. The channel will unlatch, for speaking and listening to customer. The channel will unlatch,
ending communication with the customer, if; ending communication with the customer, if;
1. you press and release button “A” again, or 1. you press and release button “A” again, or
2. you press button “B” or 2. you press button “B” or
3. the customer drives away 3. the customer drives away
If you are not using the Communicator latching feature: If you are not using the Communicator latching feature:
Press and hold button “A” while speaking and listening to customer. Press and hold button “A” while speaking and listening to customer.
Release when transaction is completed. Release when transaction is completed.
Customer hears your voice and you hear customer's Customer hears your voice and you hear
voice (two-way conversation). Everyone wearing a
Communicator hears the communication.
customer’s voice (two-way conversation). Everyone
wearing a Communicator will hear the conversation.
While customer is speaking, press the up ▲ or down ▼ arrow to While customer is speaking, press the up ▲ or down ▼ arrow to
adjust volume level. adjust volume level.
Beep tones of increasing/decreasing frequency are Beep tones of increasing/decreasing loudness are
heard in headset as volume level increases/ decreases. heard in headset as volume increases/ decreases.
Customer's voice becomes louder or softer. Customer’s voice becomes louder or softer.
Press and hold button ?B” to speak to other crew members wearing Other personnel wearing Communicators hear your voice Press and hold button “B” to speak to other crew members wearing Other personnel wearing Communicators hear your
Communicators. Release to listen. in their headsets. Communicators. Release to listen. voice in their headsets.
Single
Drive-Thru
Lane
Half-Duplex
Operation
Press and hold button ?A” while speaking to customer. Customer hears your voice. Everyone wearing a Press and hold button “A” while speaking to customer. Customer hears your voice.
Communicator hears the communication.
Release button "A" and listen to customer. Customer's voice is heard in headsets of everyone Release button “A” and listen to customer. Customer’s voice is heard in headsets of everyone
wearing a Communicator. wearing Communicators.
While customer is speaking, press the up ▲ or down ▼ arrow to While customer is speaking, press the up ▲ or down ▼ arrow to
adjust volume level. heard in headset as volume level increases/decreases. heard in headset as volume increases/ decreases.
Beep tones of increasing/decreasing frequency are Beep tones of increasing/decreasing loudness are
Customer's voice becomes louder or softer. Customer’s voice becomes louder or softer.
adjust volume level.
Press and hold button ?B” to speak to other crew members wearing Other personnel wearing Communicators hear your voice Press and hold button “B” to speak to other crew members wearing Other personnel wearing Communicators hear your
Communicators. Release to listen.
in their headsets. Communicators. Release to listen. voice in their headsets.
Dual
Drive-Thru
Lane
Full-Duplex
Operation
If you are using the Communicator latching feature: If you are using the Communicator latching feature:
Press and release button “A” to latch communication Channel 1 open Press and release button “A” to latch communication Channel 1 open
for speaking and listening to customer in Lane 1. The channel will for speaking and listening to customer in Lane 1. The channel will
unlatch, ending communication with the customer, if; unlatch, ending communication with the customer, if;
1. you press and release button “A” again, or 1. you press and release button “A” again, or
2. you press button “B,” or 2. you press button “B,” or
3. you press button “C,” or 3. you press button “C,” or
4. the customer drives away 4. the customer drives away
If you are not using the Communicator latching feature: If you are not using the Communicator latching feature:
Press and hold button “A” while speaking and listening to customer Press and hold button “A” while speaking and listening to customer
in Lane 1 or 2. Release when transaction is completed. { in Lane 1 or 2. Release when transaction is completed. {
Customer hears your voice and you hear customer's Customer hears your voice and you hear
voice (two-way conversation). Everyone wearing a customer’s voice (two-way conversation). Everyone
Communicator hears the communication. wearing Communicators set to the same channel
NOTE: When transmitting in Lane 1 operation, the
Communicator power light will blink rapidly.
When transmitting in Lane 2 operation, the
Communicator power light will blink rapidly
4 times, then pause and repeat. Lanes 1 and
2 have different sounding vehicle-present
tones.
hears the communication.
While customer is speaking, press the up ▲ or down ▼ arrow to While customer is speaking, press the up ▲ or down ▼ arrow to
adjust volume level. adjust volume level.
Beep tones of increasing/decreasing frequency are Beep tones of increasing/decreasing loudness are
heard in headset as volume level increases/decreases. heard in headset as volume increases/ decreases.
Customer's voice becomes louder or softer. Customer’s voice becomes louder or softer.
Press button "C" to switch to the other lane. { You hear the customer’s voice from the other lane. Press button “C” to switch to Lane 2. { You hear customer’s voice from other lane.
Press and hold button ?B” to speak to other crew members wearing Other personnel wearing Communicators hear your voice Press and hold button “B” to speak to other crew members wearing Other personnel wearing Communicators hear your
Communicators. Release to listen. Communicators. Release to listen. voice in their headsets.
in their headsets.
Dual
Drive-Thru
Lane
Half-Duplex
Operation
Press and hold button ?A” while speaking to customer in Lane 1 or Customer hears your voice. Everyone wearing Press and hold button “A” while speaking to customer in Lane 2. { Customer hears your voice. Everyone wearing
2. { Communicators hears the communication.
Communicators hears the communication.
Release button and listen to customer. Customer's voice is heard in headsets of everyone Release button and listen to customer. Customer’s voice is heard in headsets of everyone
wearing Communicators. wearing Communicators.
While customer is speaking, press the up ▲ or down ▼ arrow to While customer is speaking, press the up ▲ or down ▼ arrow to
adjust volume level. heard in headset as volume level increases/ decreases. heard in headset as volume increases/decreases.
Beep tones of increasing/decreasing frequency are Beep tones of increasing/decreasing loudness are
Customer's voice becomes louder or softer. Customer’s voice becomes louder or softer.
adjust volume level.
Press button "C" to switch to the other lane. { You hear the customer’s voice from the other lane. Press button “C” to switch to Lane 2. { You hear customer's voice from other lane.
Press and hold button ?B” to speak to other crew members wearing Other personnel wearing Communicators hear your voice Press and hold button “B” to speak to other crew members wearing Other personnel wearing Communicators hear your
Communicators. Release to listen.
in their headsets. Communicators. Release to listen.
voice in their headsets.