HME# 400490 Rev A 11/13/02 System 400 Wireless Audio System Operating Instructions (For Full-Duplex and Half-Duplex Operations)
Table of Contents I. GENERAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 II. EQUIPMENT FUNCTIONS AND USE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 A. Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 B. COM400CC COMMUNICATOR® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 1. Controls and Connector . . . . . . . . . . . . . . . . . . . . . . .
List of Figures Figure Title Page 1 System 400 Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2 COM400CC COMMUNICATOR® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 3 COM400CC control buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 4 Cable connectors showing matching pin positions . . . . . . . . . . . . . . . . . . . . 2 5 Correct wearing of the COM400CC . . . . . . . . . . . . . . . .
I. GENERAL The System 400 is a wireless audio system primarily for use at quick-service restaurants. II. EQUIPMENT FUNCTIONS AND USE A. Base Station Front – System indicator lights ! POWER light is on when the base station has power. ! MESSAGE RECORD light is on RED when the base station is ready to record message #1 for the message repeater, and blinking RED while message #1 is being recorded.
B. COM400CC COMMUNICATOR® The COM400CC COMMUNICATOR® consists of a transceiver unit and a lightweight headset designed to be used with the HME Wireless Drive-Thru Audio System 400. The transceiver is worn around the collar, and the headset plugs into a connector on the transceiver unit. Figure 2. COM400CC COMMUNICATOR® 1. Controls and Connector Figure 3. COM400CC control buttons. Plug the headset cable connector into the cable connector on the COM400CC collar unit, as shown in Figure 4.
2. Wearing the COM400CC COMMUNICATOR® ! ! ! ! Place the Communicator collar unit around your neck and put the headset on your head as shown in Figure 5. Adjust the headset band so it rests securely on top of your head, with the microphone to the side of your mouth. Adjust the Communicator so it fits comfortably around your collar. Fasten the clothing clips to your collar as shown in Figure 5. Figure 5.
3. Charging the COM400CC Batteries When there are good batteries in the COMMUNICATOR® and the power is on, the red light above the power (PWR) button will be lit. This light only indicates the power is on. It does not indicate how much power is left in the batteries. As the batteries weaken during routine use, you will hear a repeating beep in the earpiece, indicating the batteries need to be replaced. When this happens, remove the battery from the Communicator as shown in Figure 6.
When a battery is fully charged and ready for use, its red “Charging” light will go off and the green “Ready” light next to it will go on. Figure 8. Battery charging indicator lights CAUTION: Do not remove batteries from the charger until the green READY light is lit, or the charger will reset and the charge cycle will begin again. To remove a fully charged battery from the battery charger, push the battery from the end near the status lights.
Charging COM400CC batteries in the AC910 Battery Charger: Figure 10. COM400CC battery charging in the AC910 Battery Charger Place up to four COM400CC batteries in the charger for charging at a time. The red Charging light, adjacent to a battery being charged will blink for a few seconds when the battery is placed in the charger, then will go on and remain on while the battery is charging. NOTE: The COM400CC uses “smart batteries.
C. COM400BP COMMUNICATOR® The COM400BP COMMUNICATOR® consists of a belt-pac transceiver unit and a lightweight headset designed to be used with the HME Wireless Drive-Thru Audio System 400. The Communicator is worn around the user's waist, and the headset plugs into a connector on the transceiver unit. Figure 11. COM400BP COMMUNICATOR® 1. Controls and Connector Figure 12. COM400BP controls, connector and indicator light 1 – POWER button: turns Communicator on and off.
2. Wearing the COM400BP COMMUNICATOR® Plug the headset-cable connector into the receptacle on the Communicator transceiver as shown in Figure 13. The connector is keyed so it can only be inserted in the correct position, with the cord extending downward. Loosen the snap on the cord protection flap and resnap it with the flap over the cord. Figure 13.
3. Charging the COM400BP Batteries When a good battery is in the COMMUNICATOR® and the power is on, the red light on top of the unit will be lit. This light only indicates the power is on. It does not indicate how much power is left in the battery. As a battery weakens during routine use, you will hear a repeating beep in the earpiece, indicating the battery needs to be replaced. Typical battery life with normal use is 8 to 10 hours.
Charging COM400BP Batteries in the AC420 Battery Charger: Place up to four batteries in the charger to charge at the same time, as shown in Figure 18. A few seconds after each battery is placed in the charger, the red CHARGING light on the panel adjacent to the battery, will indicate the battery charging status. See the CHARGING LIGHT STATUS TABLE for a detailed explanation of what is happening. When a battery is fully charged, the green READY light on the panel adjacent to it will light.
Charging COM400BP batteries in the AC910 Battery Charger: Figure 19. COM400BP battery charging in the AC910 Battery Charger Place up to two COM400BP batteries in the charger to charge at the same time. A few seconds after each battery is placed in the charger, the red CHARGING light on the panel adjacent to the battery, will indicate the battery charging status. See the CHARGING LIGHT STATUS TABLE for a detailed explanation of what is happening.
D. COM430BP COMMUNICATOR® Figure 20. COM430BP COMMUNICATOR® The COM430BP COMMUNICATOR® consists of a belt-pac transceiver unit and a wireless headset designed to be used with the HME Wireless Drive-Thru Audio System 400. The transceiver unit is worn in a pouch that clips to a belt or waistband at the user's waist. 1. Communicator Controls Figure 21. Communicator controls 1 – Power button: turns Communicator on and off. 2 – Volume control buttons: adjust listening level in earpiece.
Handsfree mode – To turn Handsfree mode on: With the Communicator OFF, press and hold B+• (vol. up). Then press ON. You will hear "handsfree on." To turn Handsfree mode off: With the Communicator OFF, press and hold B+– (vol. down). Then press ON. You will hear "handsfree off." 2. Wearing the COM430BP COMMUNICATOR® Place the belt-pac transceiver unit in its pouch and fasten the velcro flap securely over the front of it as shown in Figure 22.
3. Charging the COM430BP Batteries When a good battery is in the COMMUNICATOR® transceiver and the power is on, the yellow light on top of the unit will be lit. When the HS30 Headset also has a good battery in it, and is on, the light on the belt-pac transceiver unit will be red. This light indicates the power is on, and that there is a link between the headset and belt-pac transceivers. It does not indicate how much power is left in the batteries.
Installing and Removing HS30 Headset Batteries: As a HS30 Headset battery weakens during routine use, you will hear a repeating tone in the earpiece, indicating the battery in the transceiver needs to be replaced. Typical HS30 battery life with normal use is 5 to 6 hours. To install a fully charged battery in the HS30 Headset, insert the battery into the battery compartment in the headset transceiver until its catch clicks securely in place, as shown in Figure 26. Figure 26.
Charging HS30 Batteries in the AC30 Battery Charger: Figure 28. AC30 Battery Charger Place up to four HS30 batteries in the charger to charge at the same time, as shown in Figure 28. A few seconds after each battery is placed in the charger, the red CHARGING light on the panel adjacent to the battery will indicate the battery charging status. See the CHARGING LIGHT STATUS TABLE for a detailed explanation of what is happening.
Charging Batteries with the AC930 Battery Charger: Figure 29. AC930 Battery Charger Place up to two COM430BP batteries and four HS30 batteries in the charger to charge at the same time. A few seconds after each battery is placed in the charger, the red CHARGING light on the panel adjacent to the battery, will indicate the battery charging status. See the CHARGING LIGHT STATUS TABLE for a detailed explanation of what is happening.
III. SYSTEM 400 OPERATION A. COM400BP or COM430BP COMMUNICATOR® Operation In single or dual drive-thru operations, Communicator button "A" is for communication with the customer, and button "B" is for communication with other crew members wearing Communicators. In dual drive-thru operations, the Communicator button "C" is used to change lanes. Button “C” has no function in single drive-thru operations.
B. S8 AND S10 DIP SWITCH FUNCTIONS Speed-Team Drive-Thru Operation Refer to Figure 30 on page 23 for DIP switch locations. Speed team operation is used during high-volume times. Placing the speed-team button on the base station in the ON position will disable the speaker and microphone in the speaker post or menu board, and disable the vehicle-alert tone. An order taker wearing a Communicator relays orders from outside into the store using the “B” channel. S8 — Switch Functions Switch C.
IV. HOW TO CARE FOR THE EQUIPMENT A. The COMMUNICATOR® 1. Proper Handling of Headset Cables and Connectors HOW TO and HOW NOT TO handle Headset Cables and Connectors ALWAYS NEVER Align the connector key and pins with key and holes Twist headset connector into Communicator Fasten cable to pouch with strain relief strap. Clip the cable to your clothing with the clothing clips. Grasp the connector to plug in or unplug the headset. Use both hands to remove the headset from your head.
V. IN CASE OF PROBLEMS (Refer to the circuit board illustration on page 23) TROUBLESHOOTING CHECKLIST Problem No sound in headset when you press COMMUNICATOR® button "A" and speak into headset microphone. COM430 Only Probable Cause Solution Power is off at base station. Check circuit breaker for building. Power supply in base station is not working. Check power supply indicator lights on base station.
Problem Probable Cause Solution No inbound sound from customer (in half-duplex operation). System may be set for speed-team operation. See pages 1 and 19. Be certain SPEED TEAM button on base station is out (OFF). Base station may be set for wrong drive-thru mode (full or half-duplex). Check S6 switch on base station circuit board. Switch #1 should be ON for full-duplex OFF for half-duplex Personnel hear static only in headsets. Transmitter antenna connection on base station is loose.
Figure 30.
VI. SPECIFICATIONS Base Station 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Voltage input AC current input Audio distortion Outside speaker output Ceiling speaker power Message repeater Controls/Switches TX/RX Frequency Dimensions Weight 16VAC ±2.5V 350mA nominal, 1.
COM400BP COMMUNICATOR® 1. 2. Battery (NiCd) RF Frequency 3. 4. Weight Controls 5. Indicator 6. Connector 8-10 hours Receive — FCC Part 90 Transmit — FCC Part 90 11 ounces (3.12kg) — including battery Buttons "A," "B" and "C" Power On/Off button Volume control buttons Red LED Solid when receiving only Blinking when transmitter is activated 5-pin DIN COM430BP COMMUNICATOR® 1. 2. Belt-pac Battery (NiCd) Headset Battery (NiMH) RF Frequency 3. 4. Weight Controls 5.
AC900 Battery Charger (for COM400CC NiMH batteries) 1. 2. 3. 4. 5. 6. Voltage input: Number of charge ports: Charge time: Dimensions: Weight: Indicators: 16.5VAC 4 2 hours 7.5"L x 4"W x 37/8D (191mm x 102mm x 78mm) 23.04 oz (.653Kg) Battery-charging (red) LEDs, 4 ea Battery-ready (green) LEDs, 4 ea AC910 Battery Charger (for COM400BP NiCd and COM400CC NiMH batteries) 1. 2. Voltage input: Number of charge ports: 3. Charge time: 4. 5. 6. Dimensions: Weight: Indicators: 16.
VII. ACCESSORIES AND OPTIONAL EQUIPMENT The following optional equipment is available for use with your System 400. To order any of these products, call the HME Sales Department at (858) 535-6060.
