HME# 400468 Rev 3/14/03 System 500 Wireless Drive-Thru Audio System Operating Instructions
Table of Contents I. GENERAL .........................................................................................................................1 II. EQUIPMENT FUNCTIONS AND USE .........................................................................1 A. Base Station ...............................................................................................................................2 B. Headset ..............................................................................................
I. GENERAL The System 500 is a wireless audio system primarily for use at quick-service restaurants. II. EQUIPMENT FUNCTIONS AND USE Figure 1.
A. Base Station The base station is the electronic heart of the System 500. It contains the circuitry through which all functions of the drivethru audio system are channeled. External base station features are shown in Figure 2, and described on page 3. Its internal features are shown in Figure 8, and the base station circuit board switches and adjustments are listed on page 15. Figure 2.
Base Station External Features Front – • POWER light is on when the base station has power. • MESSAGE RECORD light is on RED when the base station is ready to record message #1 for the message repeater, and blinking RED while message #1 is being recorded. It is on GREEN when the base station is ready to record message #2 for the message repeater, and blinking GREEN while message #2 is being recorded. The MESSAGE REPEATER button must be pushed IN.
B. Headset The headset can be operated in a push-to-talk (PTT), hands-free (HF) or auto hands-free (AHF) mode. In the PTT mode, you must press and hold one of the A buttons on the headset while talking to a customer, and release the button to hear the customer’s response. The push-to-talk mode is an example of “ half-duplex ” operation. In the HF and AHF modes, you can transmit and receive communication at the same time, as in a normal telephone conversation.
2. How to Wear the Headset • Wear the microphone on your right or left side, near the side of your mouth. • To adjust the microphone position, hold the microphone boom at its base and pivot the boom up or down. 3. Routine Headset Operation The headset control buttons are touch-sensitive. Use your fingertips, not your fingernails, to touch the buttons. a. Power On/Off Figure 4. Correct wearing Power Light of headset • The headset power light blinks while the headset is transmitting your voice.
• With the power already on, press and hold the Power button and touch the Volume-down button — You will hear “ Autohands-free on ” or “ Auto-hands-free off” NOTE: You must touch the Volume-down button within 2 seconds after pressing the Power button, or you will turn the power off and have to begin again. • The last auto-hands-free on/off message you hear will remain in effect until you change it again or turn the headset power off.
5. Configuration Settings • With the power already on, press and hold the Power button and press the B button. NOTE: You must press the B button within 2 seconds after pressing the power button, or you will turn the power off and have to begin again. • You will hear “ Configuration” in the headset. • Select the desired configuration setting described in “ a ” or “ b ” below. • When finished, press and release the B button to exit the configuration-settings mode.
compartment until it snaps in place under the battery-release latch.
C. Battery Charger Up to four headset batteries can be charged in the charger at the same time. Battery charging time is approximately 2 hours. The battery status lights adjacent to each charging port are explained below. Up to six fully charged batteries can be stored in the battery storage ports. • Insert a battery in one of four charging ports until it clicks in place. • The yellow light next to each battery port stays on while the port is empty.
III. SYSTEM 500 OPERATION When a customer arrives in the drive-thru lane, you will hear a double beep in the headset. In dual-lane operation, if you are communicating with a customer when another customer arrives in the opposite lane, a higher pitch double beep will sound in the headset to alert you of the second customer’s presence.
! Alert tone (double beep) sounds, then customer can be heard at speaker post or menu board. ! Adjust customer’s voice level in headset if necessary. ! Touch and release A1 button for Lane 1 or A2 for Lane 2, to speak and listen to customer. ! Touch and release A1, A2 (depending on lane) or B button to end communication with customer. ! Touch and release A1 button for Lane 1 or A2 for Lane 2, to speak to the customer again. ! To change lanes, touch and release the opposite A button.
• will be triggered by an alert signal if S7 switch 5 is in the ON position. • will be played to the locations selected if S7 switches 2, 3 and/or 4 are in the ON position. Switch 2 enables Message #1 to be played back in all HS500 headsets. Switch 3 enables Message #1 to be played back on the outside speaker. Switch 4 enables Message #1 to be played back on the ceiling speakers. Message #2 • S8 switch #8 in the ON position enables Message #2 to be played.
D. Speed-Team Operation Speed team operation is used during high-volume times. An order taker wearing an HS500 headset relays orders from outside into the store, using button B on the headset. Placing the speed-team switch, on the bottom of the base station, in the ON position will disable the outside speaker/microphone and the vehicle-alert tone. IV. EQUIPMENT CARE AND CLEANING A. Proper Handling • When adjusting microphone position, hold boom at base, not at microphone end.
V. OPTIONAL EQUIPMENT Equipment Model Number Headset COMMUNICATOR® Battery for HS500 Headset Earmuff Ceiling Speaker Ultrasonic Vehicle Detector Vehicle Detector Board Vehicle Detector Loop (underground) Message Repeater Remote Display Low-Profile Speaker Microphone Mode Switch (dual lane) Switcher Circuit Board VI.
VII. IN CASE OF PROBLEMS PROBLEM No sound is heard in headset when you press button A and speak into microphone. PROBABLE CAUSE Power may be off at base station. Power supply in base station may not be working. Headset power may not be on. Volume may not be set correctly. Battery may be low or defective. Headset may be defective. Headset channel A or B is not working. Outbound sound is too low. No outbound sound; Customer cannot hear anything. Customer cannot be heard in push-to-talk (PTT) operation.
Circuit board may be defective. 16 Check to see if status lights on base station are lit. Call HME.
PROBLEM Personnel hear customers in ceiling speaker or headsets, but cannot hear each other. No tone or sound is heard in ceiling speaker or headsets when vehicle enters drive-thru lane. PROBABLE CAUSE Check to see if status lights on base station are lit. Call HME. * Headset may be defective. Use another headset. HME. * Power interruption may have caused vehicle detection circuit to be out of balance.
Figure 8.
Base Station Circuit Board Adjustments 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27.
VIII. SPECIFICATIONS Base Station Voltage input 16VAC ±2.5V AC current input 2.
