User's Manual

79
7. IN CASE OF PROBLEMS
PROBLEM
PROBABLE CAUSE
SOLUTION
“Battery failed” is heard
in headset when power
button is pressed.
Battery may be defective.
Replace battery. Call HME.*
Battery contacts may be dirty.
Clean battery contacts with alcohol.
“Headset failed” is heard
in headset when power
button is pressed.
Headset may be defective.
Use another headset. Call HME.*
Battery contacts may be dirty.
Clean headset battery contacts with alcohol.
You hear your echo in
headset earpiece when
you speak into
microphone.
Outside speaker and microphone may
not be properly installed.
Be sure speaker and microphone are isolated from each
other, and are tightly mounted with enough foam packed
around each of them to absorb vibrations.
Outbound and/or inbound audio level
may be set too high.
Set outbound audio level just high enough to be heard by
customers. Lower inbound audio to comfortable level.
VAA controls may need to be
adjusted.
Adjust VAA Level control to reduce inbound audio level
when you are speaking into the headset microphone.
Adjust VAA attenuation level to reduce inbound audio level
when you are speaking into the headset microphone.
NOTE: If the inbound level is too low, you will not hear
the customer.
No sound is heard in
headset when you press
button A and speak into
microphone.
Power may be off at base station.
Be sure HME logo and other lights on base station are lit.
Check circuit breaker for building.
Power supply in base station may not
be working.
Be certain power adapter is plugged into AC electrical
outlet, and is connected to J3 on base station audio circuit
board.
Headset power may not be on.
Press power button on headset. Be certain power light goes
on and switches from red to green.
Volume may not be set correctly.
Adjust volume with Volume-up and down buttons.
Battery may be low or defective.
Check headset power light. If not lit, replace battery.
Headset may be defective.
Use another headset. Call HME.*
Headset may not be registered.
Register headset.
Channel A or B is not
working.
Headset power may not be on.
Press power button on headset. Be certain power light goes
on and switches from red to green.
Battery may be low or defective.
Check power light. If not lit, replace battery.
A1/A2 or B1/B2 light on base station
does not light when button A or B is
pressed.
Use another headset.
Call HME.*
Headset may not be registered.
Register headset.
Outbound sound is too
low.
Outbound volume may be set too low
for environment.
Adjust outside speaker volume level.
No outbound sound;
Customer cannot hear
anything.
System may be set for speed team.
Check speed-team setting.
There may be loose wires on outside
speaker or base station circuit board.
Check vehicle present light (car) on base station.
Check outside speaker wire connections on J6 or J14 in base
station and at outside speaker.
Defective speaker or base station.
Call HME.*
Customer cannot be
heard in push-to-talk
(PTT) operation.
System may be set for speed team.
Check speed-team setting.
Base station may be set for wrong
drive-thru mode (full or half-duplex).
Check drive-thru mode setting.