User's Manual

78
PROBLEM
PROBABLE CAUSE
SOLUTION
Only intermittent voice
can be heard in headsets.
Transmitter antenna connectors on
base station transceiver circuit board
may be loose or damaged.
Be certain antennas are screwed securely
onto base station. Check transmitter antenna cable
connections at ANT1 and ANT2 on left side of transceiver
circuit board. Call HME.*
Circuit board may be defective.
Call HME.*
VAA level is too sensitive.
Reduce VAA level.
Personnel hear customers
in ceiling speaker or
headsets, but cannot hear
each other.
Circuit board may be defective.
Check to see if A1/A2 and B1/B2 lights on
base station are lit when buttons are pressed. Call HME.*
Defective headset.
Use another headset. Call HME.*
No tone or sound is heard
in ceiling speaker or
headsets when vehicle
enters drive-thru lane.
Power interruption may have caused
vehicle detection circuit to be out of
balance.
When no vehicle is in the drive-thru lane, reset vehicle
detector.
System may be set for speed team.
Be certain speed-team setting is not set to ON.
Connector may be loose.
Check all connectors in base station. Call HME.*
Personnel cannot hear
customers in ceiling
speaker or headsets.
There may be loose wires on base
station circuit board.
Check all connections on base station circuit boards.
System may be set for speed team.
Be certain speed-team setting is not set to ON.
Outside speaker, audio circuit board or
vehicle detector board failed.
Call HME.*
VAA attenuation set too high
Reduce attenuation.
Headset has intermittent
sound.
Battery may be low.
Replace battery.
Headset may be defective.
Use another headset. Call HME.*
There is still sound in
headset after all
customers have been
served.
Base station may be set to override
position.
On the VEHICLE DETECTION menu, be certain the Mode
setting is in the Normal position.
Vehicle detector may be locked up.
On the VEHICLE DETECTION menu, select Reset Veh
Detect.
Battery charger is not
working.
Charger may not be plugged in.
Be certain charger is plugged in.
If it still is not working, call HME.*
“Registration failed”
message heard in headset.
Lights stay red.
Base station power not on.
Be sure HME logo and other lights on base station are lit.
If no light is lit, be certain power adapter is plugged into
electrical outlet, and is connected to J3 on base station audio
circuit board.
Registration button not pushed.
Repeat registration procedure. Call HME.*
* For assistance, call HME at 1-800-848-4468, or Fax [phone].