User's Manual

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4.5.3 Message Center
The Message Center is a central point at which messages can be set up to be triggered
by various events during designated time periods, to be sent to customers at the
speaker post or to crew members via headsets or ceiling speakers.
Some messages are pre-named and pre-recorded. All messages can be edited and
re-recorded to meet your specific requirements. The three types of messages are
described below. The table on the next page shows the names and contents of factory
pre-set messages. Following the table are detailed instructions of how to set up your
Message Center. At the back of this manual you will find a Message Center
Worksheet, for recording your message settings.
Note: Before continuing, it is important to consider all the possible time periods during
which any of the Message Center messages need to be played in the store. Up to 12
time periods can be set up. You can use the Message Center Settings Worksheet at the
back of this manual. When you have determined all the time periods needed, go to the
Schedule Times section of these instructions to set up the time periods for the store
before continuing with the Message Center setups. The current time and date, and
store open and close times should also be set before other Message Center setups.
Customer Greeter messages
Customer Greeter messages are heard by the customer when their car arrives at the
speaker post. They are typically used to greet customers and inform them of
promotional items. Customer Greeter messages are pre-named but not pre-recorded,
with the following exceptions; the Store Closed message and Pull Forward message
(only for tandem drive-thrus) are pre-recorded. All Customer Greeter messages can
be renamed and recorded or re-recorded to meet store needs.
Reminder messages *
Reminder messages are heard by crew members in their headsets to remind them
when routine tasks need to be done. They can also be set to play in the ceiling
speaker. Reminder messages are triggered to be played at the beginning of selected
scheduled time periods. There are 12 pre-named and pre-recorded Reminder
messages that can be named and recorded to meet store needs. There are also 3
“Empty” messages that can be named and recorded as needed. Reminder messages
can be sent to all headsets or targeted only to designated headsets.
Alert messages *
 Alert messages (audio) can be heard by crew members in their headsets to let them
know about something that requires attention, such as a door being left open or a
customer arriving in the store. Alert messages (audio) can be sent to all headsets or
targeted only to designated headsets. Alert messages can also be set to play in the
ceiling speaker. There are 6 Alert messages that can be triggered by switched inputs
(relay contacts) and14 Alert messages that can be triggered by Network commands.
 Alert messages (email/text) can also be sent to designated email recipients, smart
phones and other email/texting devices with text information to let the manager know
about Alert events in the store.
* Reminder and Alert Messages can be assigned either a Low or High Priority.
Low Priority − If currently playing, Low Priority messages will be terminated when any
of these three events occur during play: A press, B press, car arrival. After a Low Priority
message has been terminated, it will not play again until the next trigger event occurs.
High Priority − If currently playing, High Priority messages will be interrupted when
either of these two events occur during play: A press, B press. After the interruption
has ended, the message will attempt to play again to completion.