User Manual

page 29
If you believe all acceptance criteria is met, follow these
steps to ensure refund eligibility:
1. Notify us at [e-mail] of your
intention to return the item within 7 days after the
date you receive the product. Please be sure to
include your name, phone number, serial number
(laser-etched on the unit itself) and the order
number of your purchase in the email. The order
number can be found on the invoice or receipt from
Hive Lighting or a Hive Lighting authorized reseller.
2. Ship equipment*** in its original packaging to:
Hive Lighting
525 S Hewitt St
Los Angeles, CA 90013
3. Hive will issue a refund to the owner for the
returned item(s) (minus the initial delivery charge)
to the original credit or debit card used during
purchase, once it is determined that all acceptance
criteria has been met.
*light and all accessories included in shipment.
**Refunds are generally reserved for customers who have a
legitimate concern or change in their lighting needs. We reserve
the right to decline a refund if it is suspected that the light has been
used for a legitimate shoot.
***Because Hive does not refund shipping costs, we strongly
recommend that you return the item(s) to us via a recorded
delivery service or courier that will offer proof of delivery. We also
recommend that you insure the return shipment as Hive is not
responsible for packages that are lost or damaged in transit.