User Manual

page 27
following information prior to shipment:
• Owner’s Name
• Owner’s Phone Number
• Components Damaged
• Description of Damage
• Date of Purchase
• Serial Number of unit (This is laser etched into
the body of the light itself both on the inside
and outside of the Interface Back Cap).
• Order Number, which can be located on Invoice
or Receipt from Hive Lighting or a Hive Lighting
authorized reseller.
Hive will need this information when making the final determination
as to whether or not the unit is covered by warranty. Please expect
a response within 5-7 business days. If approved, Hive will assign
your repair request with a Return Material Authorization (RMA)
number, which will be provided to you via email.
2. Once approved, carefully package the equipment so
as to ensure its protection during shipment. This
packaging must be clearly and prominently marked
to indicate that the package contains returned
product units or parts. Owner must pay for shipping
costs when returning equipment for repair.*
3. Include your RMA number along with equipment
being returned.
4. Ship returned equipment to:
Hive Lighting