User Manual

page 26
information on shipping protocol in the event of damage to
your unit, see the next section on returns.
• Housing: An extended warranty may be purchased
on the housing. Please contact Hive for more
details.
• Electronics: Do not attempt to open the housing
if owner suspects any damage to the electronic
components enclosed within. Doing so will
immediately void the warranty. Instead, contact
Hive about repair services that you may be entitled
to.
• Shipping Damage: Although rare, this warranty
also covers any damage incurred during initial
shipment of the equipment. If this happens, please
contact Hive immediately so that we may resolve
the issue as quickly as possible. Please include
your order number with all email correspondence.
*For any questions on what constitutes reasonable use, please
ensure that product operation adheres to the safety guidelines at
the beginning of this manual.
**It is the owner’s responsibility to furnish receipts or invoices for
verification of purchase, date, and dealer or distributor. If purchase
date cannot be provided, date of manufacture will be used to
determine warranty period.
RETURNING AN ITEM UNDER WARRANTY FOR REPAIR
Once you are certain that the requested repair adheres
to the warranty outlined above, follow these return
instructions to ensure prompt service from Hive:
1. Email Hive at [e-mail] with the