User Manual

POLICIESHIVE LIGHTING53 54
If you believe all acceptance criteria is met, follow these
steps to ensure refund eligibility:
Notify us at [e-mail] of your intention to
return the item within 7 days after the date you receive
the product. Please be sure to include your name, phone
number, serial number (laser-etched on the unit itself) and
the order number of your purchase in the email. The order
number can be found on the invoice or receipt from Hive
Lighting or a Hive Lighting authorized reseller.
Ship equipment in its original packaging to:
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Hive Lighting Inc.
525 South Hewitt St.
Los Angeles, CA 90013
Hive will issue a refund to the owner for the returned
item(s) (minus the initial delivery charge) to the original
credit or debit card used during purchase, once it is
determined that all acceptance criteria has been met.
FREIGHT POLICY
The purchaser will pay all shipping charges. Items
under warranty shall have return shipping paid by the
manufacturer only in the continental United States.
Under no circumstances will freight collect shipments be
accepted. Prepaid shipping does not include rush expediting
such as airfreight. Airfreight can be sent customer collect in
the continental United States. REPAIR OR REPLACEMENT
AS PROVIDED FOR UNDER THIS WARRANTY IS THE
EXCLUSIVE REMEDY OF THE CONSUMER. HIVE LIGHTING
INC. MAKES NO WARRANTIES, EXPRESS OR IMPLIED,
WITH RESPECT TO ANY PRODUCT, AND HIVE LIGHTING
INC. SPECIFICALLY DISCLAIMS ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. Warranty is void if the product is misused,
damaged, modified in any way, or for unauthorized repairs
or parts. This warranty gives you specific legal rights; you
may also have other rights, which vary from state to state.
Freight damage claims are invalid for fixtures shipped in
non-factory boxes and packing materials.
condition in which it was purchased
4. Unit is returned with all the packaging intact.
5. All accessories included in the original
shipment are returned in addition to the
fixture. Hive does not provide partial refunds.
6. Equipment shows no signs of heavy use.
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3) Refunds are generally reserved for customers who have a legitimate concern or
change in their lighting needs. We reserve the right to decline a refund if it is suspected
that the light has already been used for any purpose.
4) Because Hive does not refund shipping costs, we strongly recommend that you
return the item(s) to us via a recorded delivery service or courier that will offer proof
of delivery. We also recommend that you insure the return shipment as Hive is not
responsible for packages that are lost or damaged in transit.