User Manual

POLICIESHIVE LIGHTING49 50
POLICIES
PRODUCT MODIFICATION WARNING
Hive Lighting Inc. products are designed and manufactured
to meet the requirements of United States and
International safety regulations. Modifications to the
product could affect safety and render the product
noncompliant to relevant safety standards. Any evidence of
attempted repair by non-authorized staff, such as opening
of the light’s housing, will void all warranties.
LIMITED WARRANTY
All C-Series lights and all additional accessories are
covered by a two year, limited, non-transferable warranty,
which may entitle the original owner of the product to
repair and/or replacement services by a Hive-certified
technician, provided damage is incurred as a result of
reasonable use.
1
Coverage begins on the date of original
purchase.
2
For information on shipping protocol in the
event of damage to your unit, see the next section on
returns.
Housing: An extended warranty may be purchased on the
housing. Please contact Hive for more details.
Electronics: Do not attempt to open the housing if owner
suspects any damage to the electronic components
enclosed within. Doing so will immediately void the
warranty. Instead, contact Hive about repair services that
you may be entitled to.
Shipping Damage: Although rare, this warranty also
covers any damage incurred during initial shipment
of the equipment. If this happens, please contact Hive
immediately so that we may resolve the issue as quickly as
possible. Please include your order number with all email
correspondence.
RETURNING AN ITEM UNDER WARRANTY FOR REPAIR
Once you are certain that the requested repair adheres
to the warranty outlined above, follow these return
instructions to ensure prompt service from Hive. Email Hive
at [e-mail] with the following information
prior to shipment:
1) For any questions on what constitutes reasonable use, please ensure that product
operation adheres to the safety guidelines at the beginning of this manual.
2) It is the owner’s responsibility to furnish receipts or invoices for verification of
purchase, date, and dealer or distributor. If purchase date cannot be provided, date of
manufacture will be used to determine warranty period.
1. Owner’s Name
2. Owner’s Phone Number