FAQs

3
customers to secure their wireless networks and adopt strong
passwords.
How can I ensure my products are secure and up to date?
Hisense is constantly testing and auditing the security of the Hi-Smart
platform. We make timely updates to the App to ensure you have the
latest security. We’ll alert you through the App when an update is
needed. For critical updates, we may push the update automatically so
you don’t have to worry about it.
How can I help protect my home network?
Hisense always make security a priority, and users can also help secure
their home network and smart products. The suggestions are as follows:
Update new software and firmware when they are available. The
updates not only give users new features, but also help keep their
products secure.
Use strong passwords for your home WiFi network and Hi-Smart Air
account. Passwords should contain uppercase and lowercase letters,
numbers, and symbols.
Secure your wireless network with a modern security encryption like
WPA2-PSK. WPA2-PSK is the modern standard for network security and