FAQs

2
data access is currently not supported. Only local home WiFi access
points are supported at this time.
Can I have multiple users on my application account or give access to
my products?
Yes. You can give access to products to other users. You can share two
different authorities: “Just View” and “Full control”. “Just View” means
the shared user can just check the state of products. “Full control”
means the shared user can control products like the master account
holder. If the master account holder deletes the product from their
account, the other users will lose access to it as well.
Is there a maximum number of products that the application supports?
There is no pre-set limit to the number of products, but we recommend
pairing with no more than 10 products.
Security
What measures keep the Hi-Smart Air App secure?
Users’ privacy and data security are taken very seriously, and Hisense
regularly examines our practices to ensure they meet high standards.
Hi-Smart Air is SSL Encrypted and AES 128 bit Encrypted, it also has Role-
Based and Time-Based Access control. We also encourage our