Smartphone App User's Manual

23
The appliance doesn’t
respond to remote
control
appliance cannot
connect to Internet
normally
Wireless router is out of
range, or the signal is
weak
Adjust location of wireless
router or the appliance
The home appliance
operates abnormally
Power "Off” the home
appliance for 10 seconds
and then restart it
App communication is
abnormal
Restart the App, or dis-able
and re-enable the WiFi on
the smartphone
Cannot un-pair the
appliance from the
smart phone
Application operates
abnormally
Restart the Application or
smartphone and try again
The App closes
unexpectedly
The smartphone app
suddenly shuts down
due to memory
limitations of the
smartphone.
Close any unnecessary apps
that may be running in the
background before using
Hi-Smart Air app
Due to a network error
or server load, the
connection is unstable.
Try to log in again at a later
time.
Network error.
·Server connection may
take time(slow).
·Try to log in again
·Check wireless network。
Session timed out due
to inactivity.
Network environment
not stable.
·Try to log in again at a
later time.
·Turn home appliance off,
and then powering back up.
Command Fail due to
network error
*Check wireless network
connection.
·Turn home appliance off,
and then powering back up.
App or Certain
App needs to be
After upgrading the phone
operation system, if the App