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Chapter 6 Troubleshooting | Hillstone
Hillstone Multi-core Security Appliance Installation Manual
Chapter 6 Troubleshooting
Introduction
This chapter provides solutions to some common problems of Hillstone multi-core
security appliances.
Losing the Administrator Password
If you lose the administrator password, please contact your local sales
representative.
Troubleshooting Power System
Check the PWR LED on the front panel of the appliance. If the power supply is
functioning normally, the PWR LED lights steadily in green color. If the LED is off,
perform the following steps:
 Make sure the power supply cable is connected correctly.
 Ensure that the voltage of the power source conforms to the required voltage.
For the PWR LED information, see LED Indicators.
Troubleshooting the Configuration System
The Console configuration terminal shows system booting message when the
appliance is powered on. If the configuration system has failed, it displays error
information or nothing at all.
If the configuration terminal shows no information, perform the following steps:
 Make sure the power supply is correctly connected and powered on.
 Verify the Console cable is connected properly.
 Ensure the terminal configuration settings are correct.
If above steps reveal no error, the Console cable may be broken.